8.5.216.00

Workforce Management Database Utility Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
02/28/20	General					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

• The WFM ETL database Dimension tables WFM_BU and WFM_SITE now have an additional column named IANA_TIMEZONE, which is a standard Internet Assigned Numbers Authority (IANA) time zone name assigned to business units and sites. For more information about this feature, see When to use IANA time zones in the Workforce Management ETL Database Reference.

  Important

  The latest WFM Forecast UI requires IANA time zones.

  (WFM-32746)

Resolved Issues

This release contains the following resolved issues:

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WFM Backup-Restore Utility (BRU) database now can be restored on Oracle with no generated errors. Previously, restoring an earlier backup version on Oracle using WFM 8.5.215.03 database schema sometimes failed with error message: PLS-00201: identifier 'WMP_CREATE_INDEX' must be declared. (WFM-32930)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.00.