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8.5.218.08

Workforce Management Database Utility Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
11/04/21 General X


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Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


The speed of WFM database stored procedure WMP_DEL_H_AGENT_ST2 is significantly improved and can now be used to quickly delete any number of records. This procedure is used to reduce the size of the database by manually deleting the Agent Status event history. Previously, the database took approximately 12 hours to delete 5 days of historical data. (WFM-33339)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.08.

This page was last edited on November 4, 2021, at 15:26.
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