8.5.214.01

Workforce Management Database Utility Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/08/19	General					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for new features introduced in WFM Web 8.5.214.14.
• Purging procedures are introduced that can purge data faster than the previous procedures. The previous purging procedures are still available and can continue to be used to purge data. (WFM-29457)

  For a list of procedures and other information, see Using Stored Procedures to Purge Data in the Workforce Management Administrator's Guide.

• Support for Oracle 12c R2, 12c R2 RAC, 18c, 18c RAC, 19c, and 19c RAC. (WFM-32418)

  See the Workforce Management page in the Genesys Supported Operating Environment Reference Manual for more detailed information and a list of all supported databases.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.214.01.