8.5.366.12

Genesys SR Service Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/08/19	Hot Fix					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Interaction Recording

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Screen Recording Service (SRS) now completes a screen recording when the recording is paused or resumed. Previously, in version 8.5.365.01 or higher, SRS encountered an error and failed to complete a recording when the recording was paused or resumed. (GIR-26010)

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Screen Recording Service (SRS) now uses shorter names to store encryption certificates. Previously, SRS could encounter I/O errors due to long filenames of encryption certificates. (GIR-25628)

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Screen Recording Service (SRS) now has an increased default value of 10 seconds as the VLC HTTP timeout. Additionally, the vlcHttpTimeout parameter is introduced to allow users to adjust this timeout. Previously, SRS failed to complete a recording due to a VLC Http stop failed with ConnectTimeout error. (GIR-25170)

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Screen Recording Service (SRS) no longer encounters a recorder.pyc error. Previously at times, SRS did not record an agent's screen when there were back-to-back login and logout requests. (GIR-26155)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.366.12.