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Genesys SR Service Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/09/18 General Under Shipping Control X

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What's New

This release contains the following new features and enhancements:

  • The Screen Recording Service (SRS) now supports the preLoadVlc parameter to reduce missing frames in the beginning of the screen recordings in slow machines.

Resolved Issues

This release contains the following resolved issues:

The Screen Recording Service (SRS) no longer throws exception in the GSR.log file when the list object is used to configure the allowedHosts parameter. (GIR-18022)

If the credentials become invalid at the time of uploading a screen recording, the Screen Recording Service (SRS) no longer tries to upload the remaining recordings of the user with invalid credentials. The screen recordings will be uploaded with other user’s credentials or if the same agent logs in again with valid credentials. Previously, SRS uploaded all the recordings of the user even though the credentials were not valid. This caused the user account to get locked out. (GIR-16760)

When the Screen Recording Service (SRS) is configured with primary and peer Interaction Recording Web Services (RWS) sites, and if primary RWS site is down, SRS will attempt to upload error logs to peer RWS site. Previously, SRS did not upload error logs to the peer RWS site during this situation. (GIR-13495)

When the Screen Recording Service (SRS) contains screen recording files in the agent's local directory, and SRS is restarted, the recordings will be uploaded to Interaction Recording Web Services (RWS). (GIR-6064)

If the vlcLog parameter is set to true in SRS configuration, then the VLC log will be generated properly. Previously, the VLC log was not generated properly even though the vlcLog parameter was set to true. (GIR-6034)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.355.61.

This page was last modified on March 30, 2018, at 01:33.


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