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Genesys SR Service Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/28/17 General Under Shipping Control X

Helpful Links

What's New

This release includes only resolved issues.

Note: This version was first released as a Hot Fix on 05/25/17.

Resolved Issues

This release contains the following resolved issues:

SRS no longer stops uploading recordings after it fails to upload a recording due to authentication errors. It now skips the problematic recording and continue to upload the other agent recordings. (GIR-12110)

SRS no longer fails to capture screen recordings when an agent uses WWE through Chrome (version 57.0.2987.133 & above) over a secure connection (HTTPS). Previously, with this configuration, the chrome browser would reject the HTTPS connection attempt due to the net::ERR_INSECURE_RESPONSE error, which prevented successful SRS initialization. (GIR-12099)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.340.81.

This page was last edited on October 31, 2017, at 06:03.
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