8.5.370.82
Genesys SR Service Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 10/19/20 | General | Under Shipping Control | X |
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What's New
- This version was first released as a Hot Fix on 09/29/2020.
Resolved Issues
This release contains the following resolved issues:
An issue that caused some latency and additional seconds of the screen to be recorded after the agent clicks the Pause button in Workspace Web Edition (WWE) is now corrected. (GIR-6529)
An issue that caused Screen Recording Service (SRS) to stop responding if Data Execution Prevention and Validate heap integrity are enabled in Windows Defender's Exploit Protection for GenesysServiceHandler.exe is now corrected. (GIR-29369)
The SRS uninstaller now removes the root certificate that is created when a self-signed certificate is generated during the SRS installation process.
Note: This fix takes effect starting with upgrades subsequent to this release. The issue still applies when upgrading to this release. (GIR-29666)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.370.82.