8.5.500.31

Genesys SR Service Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
01/13/26	General						X

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Genesys SR Service

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List of Release Notes

What's New

This release includes the following new features and enhancements.

• Genesys SR Service has upgraded the Screen Capture Recorder DLL to support Microsoft Visual C++ 2022, removing the dependency on Visual C++ 2010. (GIR-34588)

• Genesys SR Service has been upgraded from Python 3.11.5 to Python 3.13.(GIR-34357)

Resolved Issues

This release contains the following resolved issues.

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System Metrics Stability Improvement Enhanced system metrics retrieval with a configurable retry mechanism to handle transient failures during high CPU usage, preventing JSONDecodeError exceptions and potential recording failures(GIR-34309)

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Upgrade Notes

Uninstalling and install the SRS following the deployment guide

Installation and Uninstallation Guide

Before Uninstalling SRS

• Open Command Prompt as Administrator.

• Navigate to the SRS installation directory: cd C:\Program Files (x86)\GCTI\Genesys SR Service

• Unregister the Screen Capture DLL: regsvr32 -u screen-capture-recorder.dll

Uninstalling and install the SRS following the deployment guide Genesys Interaction Recording Solution Guide