8.5.371.21

Genesys SR Service Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
10/19/23	Hot Fix						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Interaction Recording

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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SRS will no longer load the uuid.dll Dynamic Link Library file. (GIR-32494)

Note: There is a known issue where sometimes when upgrading from 8.5.371.19 to 8.5.371.21, a Genesys Installation wizard detected a server error message is encountered. If this happens, click OK to acknowledge the error. Then manually uninstall Genesys SR Service 8.5.371.19 from the Windows Add or Remove Programs option. Then install Genesys SR Service 8.5.371.21.

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.371.21.