8.5.370.93
Genesys SR Service Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 03/30/21 | Hot Fix | X |
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What's New
This release contains the following new features and enhancements:
- A new configuration parameter, reEncodingTimeoutSeconds, is added to Screen Recording Service. This parameter specifies the number of seconds that Screen Recording Service waits for VLC to finish processing a screen recording after a call that includes pause and resume operations. (GIR-30496)
- A new configuration parameter, preLoadVlc, is added to specify if the VLC process loads in advance after the agent logs in. (GIR-30517)
Resolved Issues
This release contains the following resolved issues:
If a screen recording is long enough to be sliced, Screen Recording Service (SRS) now correctly records all subsequent slices. (GIR-30151, GIR-30152)
On Windows 10, if the screen recording is paused and then resumed, the screen recording is no longer lost. (GIR-30144)
When the maxWidth and maxHeight parameters are set, Screen Recording Service now correctly applies the settings. Previously, it used the default resolution that was set in the display settings. (GIR-27591)
Screen Recording Service no longer crashes when Data Execution Prevention and Validate heap integrity are enabled in Windows Defender's Exploit Protection for GenesysServiceHandler.exe. (GIR-29369)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.370.93.