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Genesys SR Service Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
03/30/21 Hot Fix X

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What's New

This release contains the following new features and enhancements:

  • A new configuration parameter, reEncodingTimeoutSeconds, is added to Screen Recording Service. This parameter specifies the number of seconds that Screen Recording Service waits for VLC to finish processing a screen recording after a call that includes pause and resume operations. (GIR-30496)
  • A new configuration parameter, preLoadVlc, is added to specify if the VLC process loads in advance after the agent logs in. (GIR-30517)

Resolved Issues

This release contains the following resolved issues:

If a screen recording is long enough to be sliced, Screen Recording Service (SRS) now correctly records all subsequent slices. (GIR-30151, GIR-30152)

On Windows 10, if the screen recording is paused and then resumed, the screen recording is no longer lost. (GIR-30144)

When the maxWidth and maxHeight parameters are set, Screen Recording Service now correctly applies the settings. Previously, it used the default resolution that was set in the display settings. (GIR-27591)

Screen Recording Service no longer crashes when Data Execution Prevention and Validate heap integrity are enabled in Windows Defender's Exploit Protection for GenesysServiceHandler.exe. (GIR-29369)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.370.93.

This page was last edited on March 30, 2021, at 19:50.
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