Summary_Resource_State_Reason Subject Area
This subject area represents agent resource state reasons, summarized to the media type.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE_||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_COMBINATION||Allows facts to be described based on the membership of resources in a combination of resource groups.|
|RESOURCE_STATE||Allows facts to be described by the states of the contact center resources.|
|RESOURCE_STATE_REASON||Allows facts to be described by the state reason of the associated agent resource.|
|SM_RES_STATE_REASON_FACT||Represents agent resource state reasons, summarized to the media type.|
This page was last edited on February 3, 2020, at 16:59.