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GIM-SA-ResourceSkill-MSSQL.png

Resource_Skill Subject Area

This subject area represents the skill resumes of agent resources.

Resource_Skill Subject Area View Large

Subject Area Dimensional Model Tables

Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
RESOURCE Allows facts to be described based on the attributes of contact center resources.
RESOURCE_SKILL_FACT view Each row describes one skill at a particular proficiency level that one agent possesses. The grain of the fact is an accumulating snapshot that represents the duration of the configured skill and proficiency, which are identified by a unique ID in the configuration database.

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This page was last modified on 10 August 2017, at 06:41.