Resource_Skill Subject Area
This subject area represents the skill resumes of agent resources.

Resource_Skill Subject Area View Large
Subject Area Dimensional Model Tables
Table/View | Description |
---|---|
DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
RESOURCE | Allows facts to be described based on the attributes of contact center resources. |
RESOURCE_SKILL_FACT view | Each row describes one skill at a particular proficiency level that one agent possesses. The grain of the fact is an accumulating snapshot that represents the duration of the configured skill and proficiency, which are identified by a unique ID in the configuration database. |
This page was last modified on 10 August 2017, at 06:41.
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