Resource_Group Subject Area
This subject area represents the membership of contact center resources among resource groups.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_FACT view||Each row describes the membership of one resource (routing point, queue, or agent) in one resource group. The grain of the fact is an accumulating snapshot that represents the duration of the configured membership, which is identified by its ID in the configuration database.|
This page was last modified on August 10, 2017, at 06:41.