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A gsw_request_log table stores outbound dialing activity for reporting, auditing, and other purposes. During installation, the Wizard prompts the user to create a gsw_request_log Table Access object, which allows OCS to access the log table. If the Wizard is not used, than the Table Access object for gsw_request_log table can be created manually by creating a new Table Access object under the tenant that will contain campaign information. This Table Access object must be a table of type, Log table and have the name gsw_request_log. It must also contain a reference to a valid database access point. The actual name of the database table is user-defined.

Note: In multi-tenant environments, each tenant can have a separate gsw_request_log table.

Outbound Contact Manager and Genesys Administrator checks the configuration of this log table every time it starts. If the gsw_request_log Table Access object is configured, but the actual table does not exist in the database, the GUI will create the table. Outbound Contact Server opens the gsw_request_log table for a particular tenant when the dialing session for first campaign/campaign group for this tenant is loaded. Outbound Contact tracks the following call request messages in the gsw_request_log table:

  • PreviewDialingModeStart
  • PreviewDialingModeOver
  • PreviewRecord
  • UpdateCallCompletionStats
  • RecordProcessed
  • RecordReject
  • RequestRecordCancel
  • RecordReschedule
  • ScheduledRecordReschedule
  • DoNotCall
  • ChainedRecord
  • AddRecord

Outbound Contact includes an expanded list of call request messages in a gsw_request_log table. Because the log tracks call request messages for agents, a gsw_request_log table can be used for auditing purposes. The log does not provide any statistical analysis. To view a gsw_request_log table, use the server's DMBS SQL features. For more details, see the "Communication Protocol" chapter in the Outbound Contact Reference Manual.

This page was last edited on July 17, 2020, at 16:13.


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