Using The Queue Module

• Route to DN
• Route to DN Using Target ID
• Handle Routing Failure
• Route to DN and Put to Virtual Queue
• Route to Agent
• Route to Agent Using Target ID
• Route to Agent Without Checking Ready State
• Route to Agent on Specific DN Type
• Route to Agent and Run Treatments in Parallel
• Route to Place
• Route to Place Using Target ID
• Route to Place Without Checking Ready State
• Route to Agent Group
• Route to Agent Group Using Target ID
• Route to Agent Group Without Checking Ready State
• Route to Agent Group With Threshold
• Route to Place Group
• Route to Place Group Using Target ID
• Route to Place Group Without Checking Ready State
• Route to Queue
• Route to Queue Using Target ID
• Route to Agent by Skills
• Route to Agent by Skills Using Target ID
• Route to Routing Point
• Route to Routing Point Using Target ID
• Route to Multiple Agents
• Route to Multiple Agents Using Target ID
• Route to Agent Using Statistic
• Set Default Destination

Using ECMAScript

• ECMAScriptTopLevel
• ECMA Script on Entry Into State
• ECMA Script on Exit From State
• ECMA Script During Transition
• ECMA Script After Invoke
• ECMA Script Function
• ECMA Script and Data Model

Fetching Data

• Fetch Data
• Fetch Data in JSON Format
• Fetch Data With Parameters
• Fetch Data Using POST Method
• Handle Fetch Failure

Invoking SCXML Sessions

• Invoke Session
• Invoke Session With Parameters
• Receive Event From Invoked Session
• Receive Event From Invoked Session and Extract Event Data
• Cancel Invoked Session
• Handle Invoke Failure

Using The Interaction Interface

• Access Interaction Properties
• Set User Data
• Delete User Data
• Delete All User Data

Using The Voice Interaction Interface

• Access Voice Interaction Properties
• Create Call

Using The Dialog Interface

• Collect Digits
• Play Announcement With One Prompt
• Play Announcement With Two Prompts
• Play Announcement and Collect Digits
• Play Sound
• Record User Announcement
• Delete User Announcement
• Play Application
• Cancel Call
• Start on Remote Resource
• Run Series of Treatments

Using The Statistics Interface

• Get Statistic Value
• Get Average Statistic Value
• Get Minimum Statistic Value
• Get Maximum Statistic Value

Using The Session Interface

• Get Configuration Option Name
• Check If Special Day
• Get List Item Value
• Lookup Value
• Get Time in Time Zone
• Get Date in Time Zone
• Get Day in Time Zone

Using Multimedia

• Work With E-Mail Or SMS
• Work With Chat