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Route to Agent Group With Threshold

The following SCXML demonstrates the use of a statistic as a threshold for routing. It routes an interaction to an agent group only if it has exactly one available agent.

<scxml version="1.0" xmlns="http://www.w3.org/2005/07/scxml" 
        xmlns:queue="www.genesyslab.com/modules/queue" 
        xmlns:dialog="www.genesyslab.com/modules/dialog" 
        initial="initial">
  <state id="initial">
    <transition event="interaction.added" target="routing"/>
  </state>
  <state id="routing">
    <onentry>
      <queue:submit priority="5" timeout="20">
        <queue:targets>
          <queue:target type="agentgroup" name="'ag_0002'" threshold= "'sdata(ag_0002.GA, StatAgentsAvailable)=1'"/> 
        </queue:targets>
      </queue:submit>
    </onentry>
    
    <transition event="queue.submit.done" target="exit">
      <log expr="'DONE'"/>
      <log expr="_genesys.ixn.interactions[0].voice.ani"/>
      <log expr="'DONE'"/>
      <log expr="_event.data.targetselected"/>
    </transition>
    <transition event="error.queue.submit" target="error"/>
  </state>
  
  <final id="exit"/>
  <final id="error"/>
</scxml>
This page was last edited on September 22, 2017, at 13:06.

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