Jump to: navigation, search

Route to Agent Group With Threshold

The following SCXML demonstrates the use of a statistic as a threshold for routing. It routes an interaction to an agent group only if it has exactly one available agent.

<scxml version="1.0" xmlns="http://www.w3.org/2005/07/scxml" 
  <state id="initial">
    <transition event="interaction.added" target="routing"/>
  <state id="routing">
      <queue:submit priority="5" timeout="20">
          <queue:target type="agentgroup" name="'ag_0002'" threshold= "'sdata(ag_0002.GA, StatAgentsAvailable)=1'"/> 
    <transition event="queue.submit.done" target="exit">
      <log expr="'DONE'"/>
      <log expr="_genesys.ixn.interactions[0].voice.ani"/>
      <log expr="'DONE'"/>
      <log expr="_event.data.targetselected"/>
    <transition event="error.queue.submit" target="error"/>
  <final id="exit"/>
  <final id="error"/>

Comment on this article:

blog comments powered by Disqus
This page was last modified on 22 September 2017, at 06:06.