Set Default Destination
The sample below sets the default destination for calls.
<scxml version="1.0" xmlns="http://www.w3.org/2005/07/scxml" xmlns:queue="www.genesyslab.com/modules/queue" xmlns:dialog="www.genesyslab.com/modules/dialog" initial="initial"> <state id="initial"> <transition event="interaction.added" target="routing"> <script> _data.ixnid = _event.data.interactionid; </script> </transition> </state> <state id="routing"> <onentry> <script>_genesys.session.setOptions(_data.ixnid, 'default_destination', '7102');</script> <queue:default/> </onentry> <transition event="queue.default.done" target="exit"> <log expr="'DONE'"/> <log expr="_event.data.targetselected"/> </transition> <transition event="error.queue.default" target="error"/> </state> <final id="exit"/> <final id="error"/> </scxml>
This page was last edited on September 22, 2017, at 13:06.
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