Migration from IRD

The following table documents the mapping from URS/IRD function block functionality to SCXML and Functional Modules functionality for use in Orchestration.  This mapping will result in the creation of an SCXML snippet or a specific <state> element definition which represents the functionality of the function block.  The following is a <state> element template that could be used:

<state id="function_block_name">
	<datamodel>
		<! - This defines the data needed for processing this function block -->
	</datamodel>
	<onentry>
		<! - Do the necessary function block action set up and action execution -->
		<xxxx:yyyy requestid="_data.reqid" .../>
	</onentry>
	<transition event="xxxx.yyyy.done" cond="..." target="...">
		<! - transition based on results (equal to function block output port) -->
	</transition>
	<transition event="xxxx.zzzz" cond="..." target="...">
		<! - additional actions if necessary and transitions based on it. (equal to function block output port ) -->
	</transition>
	<transition event="error.xxxx.yyyy">
		<! - transition based on results - (equal to function block error port) -->
	</transition>
</state>

Function Block	SCXML and Functional Module equivalent
Acknowledgement	<msgbased:createmessage> for appropriate media
Add Record	<session:fetch..." method = "'post'" srcexpr="'http://server.com...req=AddRecord'">
ANI	<script> if done in orchestration, <session:fetch> with application server code, if done outside.
Assign	<assign> using ECMAScript object properties and functions
Attach Categories	Use _genesys.ixn.interactions[].udata with category information (Business Attribute CME objects) from configuration server
Autoresponse	<msgbased:createmessage> for appropriate media
Business	<script> if done in orchestration, <session:fetch> with application server code, if done outside.
Busy	<dialog:playsound>
Call Subroutine	<include> or <invoke>
Cancel Call	<dialog:stop>
Chat Transcript	<msgbased:createmessage ... chattranscript="'xxx'"> for appropriate media
Classify	<classification:classify>
Classify (segmentation)	<classification:classify>, <script> if done in orchestration, <session:fetch> with application server code, if done outside.
Collect Digits	<dialog:collect>
Comment	<log> NOTE: As of Orchestration verion 8.1.200.46 - the URS messages 22001 to 22020 are supported.
Create Interaction	<session:fetch srcexpr="'http://server1.com/.../customers/${customer_id}/interactions'" method="'post'" ...>
Create Email Out	<msgbased:createmessage> for appropriate media
Create Notification	<msgbased:createmessage> for appropriate media
Create SMS	<msgbased:createmessage> for appropriate media
Database Wizard	<session:fetch>, specialized application server code
Date	<script> if done in orchestration (use ECMAScript standard date functions/objects or Session functional module ECMAScript date and time functions), <session:fetch> with application server code, if done outside.
Day of Week	<script> if done in orchestration (use ECMAScript standard date functions/objects or Session functional module ECMAScript date and time functions), <session:fetch> with application server code, if done outside.
Default	<queue:default>
Delete User Announcement	<dialog:deleteann>
DNIS	<script> if done in orchestration, <session:fetch> with application server code,
Do Not Call	<session:fetch..." method = "'post'" srcexpr="'http://server.com...req=DoNotCall'" />
Entry	<initial> or <scxml initial attribute>
Error Segmentation	<script> if done in orchestration, <session:fetch> with application server code, if done outside.
Exit	<final>
External Service	<session:fetch>, specialized application server code
Fast Busy	<dialog:playsound>
Force Routing	<ixn:redirect>
Forward E-Mail	<msgbased:createmessage> for appropriate media
Function	<script> any functional module interface action or ECMAScript function.
Generic	<script> if done in orchestration, <session:fetch> with application server code, if done outside.
Identify Contact	<session:fetch srcexpr="'http://server1.com/cv/profiles'" method="get" ... >
If	<if>
IVR	<dialog:remote>
Load Balancing	<queue:submit>
Macro	<include>
MultiAssign	<assign using ECMAScript object properties and functions>
MultiAttach	<script> or <assign> using _genesys.FMname.interactions[x].udata object properties
MultiScreen	<classification:screen>
Music	<dialog:playsound>
Pause	<runttreatments> and <pause>
Percentage	<queue:submit>
Play Announcement	<dialog:play> and <prompts type="tts">
Play Announcement and collect digits	<dialog:playandcollect>
Play Application	<dialog:start>
Processed	<session:fetch..." method = "'post'" srcexpr="'http://server.com...req=RecordProcessed'" />
Queue Interaction	<ixn:redirect>
RAN	<dialog:playsound>
Record User Announcement	<dialog:recordann>
Redirect E-Mail	<msgbased:createmessage> for appropriate media
Reply E-Mail From External Resource	<msgbased:createmessage> for appropriate media
Reschedule	<session:fetch..." method = "'post'" srcexpr="'http://server.com...req=RecordReschedule'" />
Ringback	<dialog:playsound>
Route Interaction	<queue:submit>
Screen	<classification:screen>
Screen (segmentation)	<classification:screen>, <script> if done in orchestration, <session:fetch> with application server code, if done outside.
Selection (target selection)	<queue:submit>, <dialog:runtreatments>
Send E-Mail	<msgbased:sendmessage>
Service level	<queue:submit>, <dialog:runtreatments>
Set Default Destination	<dialog:setdialogdefaultdest>
Silence	<dialog:playsound>
Statistics	<queue:submit>, <dialog:runtreatments>
Stop Interaction	<ixn:terminate>
Switch to Strategy	<include> or <invoke>
Text to Speech	<dialog:play><prompts type="tts">
Text to Speech and Collect Digits	<dialog:playandcollect><prompts type="tts">
Time	<script> if done in orchestration (use ECMAScript standard date functions/objects or Session functional module ECMAScript date and time functions), <session:fetch> with application server code, if done outside.
Update Contact	<session:fetch srcexpr="'http://server1.com/cv/profiles'" method="put"... >
Update Record	<session:fetch..." method = "'post'" srcexpr="'http://server.com...req=UpdateCallCompletionStats'" />
Verify Digits	<dialog:playandverify>
Web Service	<session:fetch> with application server code
Workbin	<ixn:redirect>
Workforce	<queue:submit>, <dialog:runtreatments>