Route to Agent on Specific DN Type
The following SCXML strategy routes an interaction to an agent only if the agent has free DNs of a specified type.
<scxml version="1.0" xmlns="http://www.w3.org/2005/07/scxml"
xmlns:queue="www.genesyslab.com/modules/queue"
xmlns:dialog="www.genesyslab.com/modules/dialog"
initial="initial">
<state id="initial">
<transition event="interaction.added" target="routing">
<script>
_data.ixnid = _event.data.interactionid;
</script>
</transition>
</state>
<state id="routing">
<onentry>
<script>_genesys.queue.useDNType(_genesys.ixn.interactions[_data.ixnid].g_uid, _genesys.resource.resourceType.CFGACDPosition);</script>
<queue:submit priority="5" timeout="20">
<queue:targets>
<queue:target type="agent" name="'az'"/>
</queue:targets>
</queue:submit>
</onentry>
<transition event="queue.submit.done" target="exit">
<log expr="'DONE'"/>
<log expr="_event.data.targetselected"/>
</transition>
<transition event="error.queue.submit" target="error"/>
</state>
<final id="exit"/>
<final id="error"/>
</scxml>
This page was last edited on September 22, 2017, at 13:06.
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