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STATUS Dimension

The STATUS dimension is a static dimension that stores the status of an iWD task.

The STATUS Dimension
Field Data Type Description
STATUS_KEY int Primary key of this table.
STATUS_NAME nvarchar(16) Name of the status of a task. One of the following values:
  • new—Newly created task awaiting processing.
  • rejected—Task was rejected during processing. This can occur when a task is assigned to an expired process or closed department.
  • newheld—This value is retained only for backward compatibility. iWD 8.0+ does not generate this value.
  • captured—Task has been classified by iWD, but not yet prioritized.
  • queued—Task has been processed and prioritized at least once.
  • distributed—This value is retained only for backward compatibility. iWD 8.0+ does not generate this value.
  • canceled—Task has been canceled.
  • completed—Task has been completed.
  • errorheld—Error occurred during task classification or prioritization. Error details are stored in the “error” custom extended task attribute. When resumed, iWD attempts to process the task again.
  • held—Task is in a held state (either by user action or the system) and will not be reprioritized until the task is resumed.
  • assigned—Task has been assigned to an agent.
IS_FINAL int Indicates task finality:
  • 0 indicates a task status other than Completed, Canceled, or Rejected.
  • 1 indicates a task status of Completed, Canceled, or Rejected.
IS_HELD int Indicates whether a task was held:
  • 0 indicates a task status other than NewHeld, ErrorHeld, or Held.
  • 1 indicates a task status of NewHeld, ErrorHeld, or Held.

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This page was last modified on 19 December 2017, at 03:26.