Integration with Genesys Rules System and Universal Contact Server
Installing Genesys Rules System for Use with iWD
For production deployments, install the Genesys Rules System web applications (Genesys Rules Engine and the Genesys Rules Authoring Tool) on a dedicated application server instance, apart from the application server instance that is dedicated to the iWD web applications.
Creating the Connection to Interaction Server
Create a connection by using the Connections tab in the Interaction Server Application to the Genesys Rules Engine application. If GRE is configured as a cluster, add the GRE_Cluster application on the Connections tab instead of the Genesys Rules Engine application.
Configuring Universal Contact Server (UCS)
Configuring UCS is optional. However, if you provide any UCS name during the process of setup using iWD Setup Utility, then a dedicated mapping is created inside the Iwd_Esp_List transaction object content—and if iWD Manager does not have that UCS application in its connections, an alarm will be generated.
GRE Cluster Additional Steps
iWD Setup Utility has never supported GRE cluster configuration. If you want to use GRE clusters you must correct the transaction object content of Iwd_Esp_List. Instead of using a particular GRE application name you need to add the GRE cluster application name attached to your solution. Then this name will be used by the iWD Business Process—for example, by the sub-strategy invoke_GRE.