In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
This table contains information regarding the results of the routing of a specific interaction, according to the information passed from the Universal Routing Server through either the T-Server or Interaction Server application.
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|ID||NUMERIC(16)||X||X||The unique, autonumbered ID of this record. This is the primary key.|
|CallID||VARCHAR(50)||X||The unique ID of the interaction.|
|ConnID||VARCHAR(50)||X||The T-Server event connection ID. This is preserved for backward compatibility.|
|PartyID||VARCHAR(50)||X||The ID of the party record for the party that is associated with the routing point.|
|IRID||VARCHAR(50)||Reference to record in interaction hierarchy table (G_IR).|
|EndPointID||INTEGER||The DBID of the routing point device.|
|RTargetRuleSelected||VARCHAR(255)||A copy of the data that was attached by the URS with the RTargetRuleSelected key.|
|RTargetObjectSelected||VARCHAR(255)||A copy of the data that was attached by the URS with the RTargetObjectSelected key.|
|RTargetTypeSelected||INTEGER||Route target type. A copy of the data that was attached by the URS with the RTargetTypeSelected key. Refer to G_Dictionary Values for a listing of permissible values.
|RTargetAgentSelected||VARCHAR(255)||A copy of the data that was attached by the URS with the RTargetAgentSelected key.|
|RTargetPlaceSelected||VARCHAR(255)||A copy of the data that was attached by URS with the RTargetPlaceSelected key.|
|RRequestedSkillComb||VARCHAR(255)||A copy of the data that was attached by URS with the RRequestedSkillCombination key.|
|RStrategyName||VARCHAR(255)||A copy of the data that was attached by the URS with the RStrategyName key, only present if URS routed the interaction. This strategy name must be less than 256 characters; otherwise, ICON may stop writing interaction records to IDB. If URS did not route the interaction, then the value of this field will be null.|
|RTenant||VARCHAR(255)||A copy of the data that was attached by the URS with the RTenant key.|
|DestEndPointDN||VARCHAR(255)||The DN name to which a call is successfully routed; for situations when the routing is unsuccessful, the value is notKnown.|
|DestEndPointID||INTEGER||The DBID of the configured DN to which the interaction is routed.
|DestEndPointType||INTEGER||The routing type of the configured DN to which voice call or Multimedia interaction is successfully routed. Refer to G_Dictionary Values for a listing of permissible values.
|Result||INTEGER||X||The result of the routing operation. One of the following values:
|Duration||INTEGER||The duration of the routing dialog.This is the time between party creation (in events such as EventRouteRequest, EventQueued, or EventCallPartyAdded) and termination (in events such as EventRouteUsed, EventAbandoned, EventDiverted, or EventCallPartyDeleted).|
|Created||TIMESTAMP||X||The GMT-equivalent date and time when the record was created as inherited from T-Server or Interaction Server.|
|Created_ts||INTEGER||The UTC-equivalent time of the value in the CREATED field.|
|Created_tcode||INTEGER||A reference, derived from the value of the CREATED_TS field, to a record in G_TIMECODE table.|
|Terminated||TIMESTAMP||The GMT-equivalent date and time when the record was terminated, as inherited from T-Server (EventRouteUsed or EventAbandoned TEvents) or Interaction Server.|
|Terminated_ts||INTEGER||The UTC-equivalent time of the value in the TERMINATED field.|
|Terminated_tcode||INTEGER||A reference, derived from the value of the TERMINATED_TS field, to a record in G_TIMECODE table.|
|GSYS_DOMAIN||INTEGER||Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.|
|GSYS_PARTITION||INTEGER||A key that is used for partitioning.|
|GSYS_SYS_ID||INTEGER||System ID. Reserved for future use.|
|GSYS_SEQ||BIGINT||Insert Sequence. Not unique.|
|GSYS_USEQ||BIGINT||Update Sequence. Not unique.|
|GSYS_EXT_VCH1||VARCHAR(255)||The virtual queue's ID, if a virtual queue is configured and provided by URS when it routes call. If reported, the value is the same as G_VIRTUAL_QUEUE.VQID in the related record in the G_VIRTUAL_QUEUE table.|
|GSYS_EXT_VCH2||VARCHAR(255)||If a virtual queue is configured and reported by URS (Universal Router Server), then, when URS routes call, it attaches parameter "RVQDBID" to call UserData, so this field will store virtual queue's DBID as it is configured in configuration database.|
|GSYS_EXT_INT1||INTEGER||A flag indicating the reliability of the virtual queue's ID stored in the GSYS_EXT_VCH1 field. One of the following values: