In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
This table contains chronological information on all of the states of voice or multimedia interactions, according to data received from T-Server or Interaction Server. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.
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|CHID||NUMERIC(16)||X||X||The call history record ID. This is the primary key.|
|CallID||VARCHAR(50)||X||X||The call UUID, as provided by the server.|
|CSeq||INTEGER||X||The call history record sequence number, from the call creation time.|
|ChangeType||INTEGER||The type of change of call state
|RefID||VARCHAR(50)||The reference to the call that is left after the merge operation (transfer or conference) for the call terminated record. This field is null otherwise.|
|Added||TIMESTAMP||X||The GMT-equivalent date and time when the record was added. The time is taken from the T-Server event, which triggers the creation of the call history record.|
|Added_ts||INTEGER||The UTC-equivalent value of the ADDED field.|
|Added_tcode||INTEGER||A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.|
|GSYS_DOMAIN||INTEGER||Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).|
|GSYS_PARTITION||INTEGER||A key that is used for partitioning.|
|GSYS_SYS_ID||INTEGER||System ID. Reserved for future use.|
|GSYS_SEQ||BIGINT||Insert Sequence. Not unique.|
|GSYS_USEQ||BIGINT||Update Sequence. Not unique.|
|GSYS_EXT_VCH2||VARCHAR(255)||A flag indicating stuck interactions:
|GSYS_EXT_INT1||INTEGER||Defines whether a call or interaction was reported by T-Server or by Interaction Server. It can have either of the following values:
Any other value—Interaction was reported by Interaction Server.