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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table G_LOGIN_SESSION


This table contains information about agent login sessions. ICON inserts a record upon the creation of an agent login session. ICON updates records, by marking them as deleted, at the time that the agent's login session finishes. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column Data Type P M F Description

ID

NUMERIC(16) X X The unique, autonumbered ID of the record. This is the primary key.

LoginSessionID

VARCHAR(50) X The agent's login session ID (GUID).

AgentID

INTEGER X The DBID of the agent (person) configuration object in Configuration Server that logged in during this login session. This value is NULL for situations where a person is not configured.

LoginID

INTEGER X The DBID of the login configuration object in Configuration Server (under switch) that the agent used to log in. This value is NULL for interactions originating from Interaction Server.


In a SIP Cluster environment, the value for this field is NULL.

PlaceID

INTEGER X The DBID of the Place configuration object in Configuration Server. This is used if the configuration contains information regarding the place(s) where the agent is working.


In a SIP Cluster environment, the value for this field is NULL.

State

INTEGER X State of the agent's login session. One of the following values:
  • 0—terminated–Login session is terminated.
  • 1—active–Login session is active.


#DICTIONARY TYPE 81

PrimaryDeviceID

INTEGER The DBID of the endpoint (DN) configuration object that the agent uses to first login within this login session. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.

SwitchID

INTEGER The DBID of the Switch configuration object in Configuration Server where the agent's login session was detected.

Created

TIMESTAMP X The GMT-equivalent date and time when the agent's login session started.

Created_ts

INTEGER The UTC-equivalent value of the CREATED field.

Created_tcode

INTEGER A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Terminated

TIMESTAMP The GMT-equivalent date and time when the agent's login session finished (terminated).

Terminated_ts

INTEGER The UTC-equivalent value of the TERMINATED field.

Terminated_tcode

INTEGER A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Reason

VARCHAR(50) This is the reason that the login session terminated.

InternalReason

INTEGER This is the internal (system) reason of termination of the login session. One of the following values:
  • -1—unknown–No special system reason specified (Reserved).
  • 0 (or null)—normal–No special system reason specified. Login session terminated normally.
  • 1—stuck–Stuck login session detected.
  • 2—device–Device storage conflict in gcti login session manager.
  • 3—agent–Agent storage conflict in gcti login session manager.
  • 4—cleanup–Cleanup command received by gcti login session manager.
  • 5—register–Session restored as a result of information received in EventRegistered.
  • 6—disconnect–Session terminated as result of disconnect from server.


#DICTIONARY TYPE 84

GSYS_DOMAIN

INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.

GSYS_PARTITION

INTEGER A key that is used for partitioning.

GSYS_SYS_ID

INTEGER System ID. Reserved for future use.

GSYS_SEQ

BIGINT Insert Sequence. Not unique.

GSYS_USEQ

BIGINT Update Sequence. Not unique.

GSYS_TS

TIMESTAMP Reserved

GSYS_TC

INTEGER Reserved

GSYS_EXT_VCH1

VARCHAR(255) Reserved

In a SIP Cluster environment, records the DN name.

GSYS_EXT_VCH2

VARCHAR(255) Reserved

GSYS_EXT_INT1

INTEGER Reserved

GSYS_EXT_INT2

INTEGER Reserved


Index List

Index Name U C

IDX_G_LSESS_AGID

IDX_G_LSESS_LSID

X

 

 

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This page was last modified on 31 October 2016, at 16:07.