Appendix: G_Dictionary Values

This appendix lists the possible values for the dictionary types defined in the G_DICT_TYPE table. For each dictionary type (G_DICT_TYPE.DTYPE), this appendix provides the values of G_DICTIONARY.DID and G_DICTIONARY.DVALUE, which are populated when IDB is initialized or upgraded.

Dictionary Types and Values

Call History Change Type (DTYPE=1)

1 call_created
2 call_terminated
3 call_merged
4 call_trfailed

Party History Change Type (DTYPE=2)

1 party_created
2 party_terminated
3 party_statechanged
4 party_fsmerror
5 party_fsm2error

IR History Change Type (DTYPE=3)

1 ir_created
2 ir_terminated
3 ir_merged

Call States (DTYPE=4)

0 unknown
1 active
2 terminated

Call Types (DTYPE=5)

0 unknown
1 internal
2 inbound
3 outbound
4 consult

Call Media Types (DTYPE=6)

0 unknown
1 voice
2 email
3 chat
1000 open media

IR States (DTYPE=7)

0 unknown
1 active
2 terminated

Local Connection State (DTYPE=8)

0 unknown
1 initiated
2 alerting
3 connected
4 hold
5 queued
6 fail

Party Type (DTYPE=9)

0 unknown
1 internal
2 external
3 place
4 iqueue
5 iworkbin
6 strategy

Party Role (DTYPE=10)

0 unknown
1 observer

Parent Party Link Type (DTYPE=11)

0 unknown
1 consultation
2 transfer
3 conference
4 divert
5 route (reserved for future use)

Session Endpoint Type (DTYPE=12)

1 agent_dn
2 queue
3 media

Agent State History Type (DTYPE=13)

-1 unknown
0 normal
5 state
6 pending_state
7 add_party
8 rem_party
9 state_forced
10 pending_forced
11 reason

Agent State History Cause (DTYPE=14)

0 nocause
1 normal
2 forced_pause
3 forced_transition
4 autowork

Agent State History Condition (DTYPE=15)

0 nocondition
1 normal
2 forced_by_another_device
3 forced_by_pending_state
4 forced_by_connection_info

Agent State History State (DTYPE=16)

0 null
1 login
2 notready
3 ready
4 acw
5 busy
6 unknown

Agent State History Pending State (DTYPE=17)

null
2 notready
3 ready
4 acw

Agent State History WORKMODE (DTYPE=18)

0 unknown
1 manualin
2 autoin
3 aftercallwork
4 auxwork
6 walkaway
7 returnback

Attached Data Change Type (DTYPE=19)

1 created
2 added
3 updated
4 deleted
5 terminated

Attached Data Source (DTYPE=20)

1 userdata
2 reasons
3 extensions
4 attributes
5 mcr_workbin

ISLink Current State (DTYPE=21)

0 unknown
1 active
2 terminated
3 failed

ISLink History Change Type (DTYPE=22)

0 unknown
1 added
2 moved
3 deleted

ISLink Merge State (DTYPE=23)

1 not_processed
2 incomplete
3 complete

Configuration History Tables Status (DTYPE=24)

0 unknown
1 active
2 inactive
10 syncinprogress

HA_CONTROL Status (DTYPE=25)

0 unknown
1 running
2 stopped

PROV_CONTROL Provider Tag IDs (DTYPE=26)

0 unknown
1 gcc
2 gls
3 gud
4 gos
5 cfg

ISLink Type (DTYPE=27)

0 bidirectional
1 unidirectional
2 source
3 target

Route Result (DTYPE=28)

0 unknown
1 success
2 failure
102 distributed_to_default
103 routed_by_switch
105 other_reasons
133 ixn_server_timeout
134 ixn_taken_out

Route Target Type (DTYPE=29)

0 agent
1 agent_place
2 agent_group
3 place_group
4 route_point
5 queue
6 queue_group
7 switch
8 reg_dn
9 campaign
10 campaign_group
11 calling_list
12 campaign_calling_list
13 tenant
14 staging_area
15 routing_strategy
100 default
101 destination_label
102 persistent_queue
103 workbin

Call Control Event (DTYPE=30)

-1 unknown
0 bridged
1 connection_cleared
2 delivered
3 established
4 failed
5 held
6 offered
7 originated
8 queued
9 retrieved
10 service_initiated
11 transferred
12 conferenced
13 diverted

Call Control Event Cause (CCEVENTCAUSE) (DTYPE=31)

0 unknown
1 busy
2 conference
3 distributed
4 distribution_delay
5 entering_distribution
6 normal
7 redirected
8 single_step_conference
9 single_step_transfer
10 transfer
11 networkSignal
12 dropped
13 conference_pending
14 transfer_pending

Log Message Priority (DTYPE=32)

0 unknown
1 debug
2 information
3 interaction
4 error
5 alarm

Log Message Category (DTYPE=33)

0 default
1 alarm
2 audit

Log Message Origin (DTYPE=34)

0 connection
1 communication
2 application
3 external
4 management
5 logcontrol

Campaign State (DTYPE=71)

null terminated
1 loaded
2 started
3 unloading

System Reasons to Campaign Termination (DTYPE=73)

null normal
1 disconnect
2 internal_error
3 register

OCS Event Cause (DTYPE=75)

0 CampGrNormal
1 CampGrConfigurationChanged
2 CampGrLCASignal
3 CampGrUnloadForcedCfgChanged
4 CampGrUnloadForcedLCASignal
5 CampGrUnloadForcedCliReq
6 CampGrLoadsAsSequenceItem
7 CampGrItemStartTimeElapsed
8 CampGrItemContactsReached
9 CampGrItemDialsReached
10 CampGrItemEndTimeReached
11 CampGrAgentsAvailable
12 CampGrNoAgentsAvailable
13 CampGrPortsAvailable
14 CampGrNoPortsAvailable
15 CampGrRecordsAvailable
16 CampGrNoRecordsAvailable
17 CampGrCPDAvailable
18 CampGrNoCPDAvailable
19 ChainNormal
20 ChainRetrievedFromDB
21 ChainCampaignUnloaded
22 ChainDoNotCall
23 ChainCancelled
24 ChainRejected
25 ChainIsEmpty
26 ChainFilterModified
27 ChainNoMoreTreatments
28 ChainInternalError
29 ChainOutOfBoundaries
30 ChainPriorityZero
31 ChainGoalReached
32 ChainMaxAttemptsReached
33 ChainUnloadedByTreatment
34 ChainConfigurationChanged
35 ChainUnknownDNTransfer
36 ChainWrongTransfer
37 ChainCallbackToContinue
38 ChainReschedToContinue
39 ChainRecordAdded
40 ChainTreatmentApplied
41 ChainInDoNotCallList
42 ChainDoNotCallRequested
43 ChainCancelRequested
44 ChainRejectRequested
45 ChainEventRecordProcessed
46 ChainDialerReleased
47 ChainDialerError
48 ChainForceUnloadStale
49 ChainOverflown
50 ChainRemoteRelease
51 ChainStaleTimeout
52 ChainCallResultReceived
53 ChainProcessingDone
54 ChainEventUpdateCallCompStats
55 ChainEventRecordReschedule
56 ChainCallProgressReceived

OCS Chain States (DTYPE=76)

0 null
1 scheduled
2 processing
3 processed

OCS Metric Types (DTYPE=77)

0 GOMetricTypeUndefined
1 GOMetricTotalRecsPerList
2 GOMetricTotalRecsPerCampGr
3 GOMetricTotalChainsPerList
4 GOMetricTotalChainsPerCampGr
5 GOMetricCurrRecsNotProcPerList
6 GOMetricCurrRecsNotProcPerCampGr
7 GOMetricCurrChainsNotProcPerList
8 GOMetricCurrChainsNotProcPerCampGr
9 GOMetricCurrUsedPortsPerCampGr
10 GOMetricCurrUsedEngPortsPerCampGr
11 GOMetricDetailCallsOverdialed
12 GOMetricTimeOutboundCallDialing
13 GOMetricTimeOutboundCallTransfer
14 GOMetricTimeOutboundCallCPD

DND Feature State (DTYPE=80)

0 clear
1 set

Login Session State (DTYPE=81)

0 terminated
1 active

Association Between Login Session and End Point State (DTYPE=82)

0 terminated
1 active

Flag of HW Reason Code (DTYPE=83)

0 false
1 true

Possible System Reasons in Login Sessions (DTYPE=84)

-1 unknown
0 normal (null could be reported)
1 stuck
2 device
3 agent
4 cleanup
5 register
6 disconnect

Virtual Queue State Cause (DTYPE=85)

1 normal
2 abandoned
3 stuck
101 routed_in_parallel_vq
102 routed_to_default
103 routed_by_switch
104 execute_clear_target
105 other
133 ixn_routing_to
134 ixn_taken_out

Call Merge Types (DTYPE=86)

-1 unknown
0 bridge
11 transfer
12 conference

Reliability of Route Result (DTYPE=87)

0 unknown
1 ok
2 in the past

Type of Stop Processing Actor (DTYPE=88)

0 unknown
1 strategy
2 agent
3 place
4 media_server

Object State (DTYPE=500)

0 Unknown Object State
1 Enabled
2 Disabled

Switch Type (DTYPE=501)

0 Unknown Switch Type
1 Nortel Meridian 1
2 Rockwell Spectrum
3 Rockwell Galaxy
4 Nortel Communication Server 2000/2100
5 Avaya Communication Manager
6 Aspect CallCenter
7 Siemens Hicom 300E
8 Intecom IBX80
9 Ericsson MD110
10 Lucent 5ESS
11 Madge
12 NEC NEAX
13 Fujitsu F9600
14 Teltronics 20-20
15 WorldCom 800 Gateway
16 Siemens Hicom 150
17 Siemens Hicom 300 ACL-H3
18 Philips Sopho iS3000
19 EADS Telecom M6500 Succession
20 Siemens Hicom 150H
21 Ericsson ACP1000
22 Siemens GEC iSSDX
23 Alcatel A4400
24 Generic Switch
25 Delco ACD
26 Hitachi CX8000
27 LG Starex-ACS
28 Mitel SX-2000
29 Nortel Communication Server 1000 with SCCS/MLS
30 Siemens Hicom 150E
31 Siemens RealitisDX iCCL
32 Tadiran Coral
33 Voice over IP SMCP Switch
34 Virtual Switch for IVR In-Front
35 Internet Gateway
36 AT&T 800 ICP Gateway
37 Sprint SiteRP Gateway
38 Bell Canada (Stentor) ATF Gateway
39 Alcatel SCP Gateway
40 Bell Atlantic ISCP Gateway
41 Concert 800 Gateway
42 Alcatel DTAG SCP Gateway
43 KPN Network Gateway
44 Alcatel Telecom Italia SCP Gateway
45 Alcatel BT SCP Gateway
46 3511 Protocol Interface
47 DataVoice Dharma
48 Huawei C_C08
49 Avaya INDeX
50 Siemens Hicom 300H
51 Siemens HiPath 4000
52 Alcatel A4200
53 Tenovis Integral 33
54 Telera
55 NGSN
56 GenSpec
57 Voice Portal
58 K-Worker Gateway
59 Siemens Hicom 300
60 GenSpec XML
61 OPSI
62 Cisco Call Manager
63 Multimedia Switch
64 Verizon ISCP Gateway
65 Alcatel 5020 OPSI
66 Avaya IP Office
67 Mitel MN-3300
68 Samsung IP PCX IAP
69 Siemens HiPath 3000
70 eOn eQueue
71 Tenovis I55
72 SIP Switch
73 Digitro AXS/20
74 GVP DID Group
75 SIP Network Switch
76 NEC NEAX SV7000
77 Radvision iContact
78 Avaya TSAPI
79 Huawei NGN

Switch Link Type (DTYPE=502)

0 Unknown Link Type
1 Meridian Link 4
2 Meridian Link 5
3 Galaxy Link
4 Spectrum Link
5 SCAI 7
6 SCAI 8
7 Call Visor ASAI
8 Ethernet ASAI
9 Application Bridge 5
10 Application Bridge 6
11 CallBridge 2
12 CallBridge 3
13 OAI
14 Application Link
15 Pinnacle
16 Madge Link
17 NEC Link
18 Fujitsu Link
19 Host Interface Link
20 Workstation Interface Link
21 Gateway 01 Link
22 Application Connectivity Link 1.x
23 Application Connectivity Link 2.x
24 CallBridge ACL ISDN SO ISO
25 CallBridge ACL v.24 ISO
26 iS Link CSTA I
27 Matra Link CSTA II
28 Application Link CSTA 29 iCAT 2.3 ICCL 2
30 iCAT 3.x ICCL 3
31 Application Link CSTA I 32 Application Link CSTA II 33 Generic Link
34 SCAI 11
35 SCAI 12
36 SCAI 13
37 Application Bridge 7
38 CallBridge4
39 Delco ACD
40 Hitachi Cx8000
41 Starex Link
42 MiTai 7.3
43 Meridian Link Services Symposium
44 Application Connectivity Link CSTA
45 CallBridge DX
46 Coral Link

DN Route Type (DTYPE=504)

0 Unknown Route Type
1 Default
2 Label
3 Overwrite DNIS
4 DDD
5 IDDD
6 Direct
7 Reject
8 Announcement
9 Post Feature
10 Direct Agent
11 Use External Protocol
12 Get From DN
13 Default
14 Route
15 Direct
16 Re-Route
17 Direct UUI
18 Direct ANI
19 Direct No Token
20 DNIS Pooling
21 Direct DNIS and ANI
22 Direct Digits
23 Forbidden
24 ISCC defined protocol
25 PullBack
26 Direct Network Call ID

DN Type (DTYPE=505)

0 Unknown DN Type
1 Extension
2 ACD Position
3 ACD Queue
4 Routing Point
5 Virtual Queue
6 Virtual Routing Point
7 Voice Treatment Port
8 Voice Mail
9 Mobile Station
10 Call Processing Port
11 Fax
12 Modem
13 Music Port
14 Trunk
15 Trunk Group
16 Tie Line
17 Tie Line Group
18 Mixed
19 External Routing Point
20 Network Destination
21 Service Number
22 Routing Queue
23 Communication DN
24 E-mail Address
25 Voice over IP Port
26 Video over IP Port
27 Chat
28 CoBrowse
29 Voice over IP Service
30 Workflow
31 Access Resource
32 GVP DID

Application Type (DTYPE=506)

0 Unknown Application Type
1 T-Server
2 Stat Server
3 Billing Server
4 Billing Client
5 Agent Pulse
6 Voice Treatment Server
7 Voice Treatment Manager
8 Database Access Point
9 Call Concentrator
10 CPD Server
11 List Manager
12 Outbound Contact Server
13 Outbound Contact Manager
14 Campaign Configuration Environment
15 Universal Routing Server
16 Strategy Builder
17 Interaction Router Client
18 Agent Desktop
19 Configuration Manager
20 Call Center Pulse
21 Configuration Server
22 Third Party Application
23 Third Party Server
24 Strategy Simulator
25 Strategy Scheduler
26 DART Server
27 DART Client
28 Custom Server
29 External Router
30 Virtual Interactive-T
31 Virtual Routing Point
32 Database
33 Web Option
34 Detail Biller
35 Summary Biller
36 Network Overflow Manager
37 Backup Control Client
38 Data Sourcer
39 Data Modeling Assistant
40 IVR Server
41 I-Server
42 Message Server
43 Solution Control Server
44 Solution Control Interface
45 SNMP Agent
46 DB Server
47 WFM Client
48 WFM Data Aggregator
49 WFM Web Services
50 WFM Schedule Server
51 Interaction Routing Designer
52 ETL Proxy
53 Install-Time Configuration Utility
54 GVP-Voice Communication Server
55 GIM ETL
56 VSS Shared
57 VSS Console
58 Data Mart
59 Chat Server
60 Callback Server
61 Co-Browsing Server
62 SMS Server
63 Contact Server
64 E-Mail Server
65 MediaLink
66 Web Interaction Requests Server
67 Web Stat Server
68 Web Interaction Server
69 Web Option Route Server
70 Web Client
71 Contact Server Manager
72 Content Analyzer
73 Response Manager
74 Voice over IP Controller
75 Voice over IP Device
76 Automated Workflow Engine
77 High Availability Proxy
78 Voice over IP Stream Manager
79 Voice over IP DMX Server
80 Web API Server
81 Load Balancer
82 Application Cluster
83 Load Distribution Server
84 G-Proxy
85 Genesys Interface Server
86 GCN Delivery Server
87 GCN Client
88 IVR DirectTalk Server
89 GCN Thin Server
90 Classification Server
91 Training Server
92 Universal Callback Server
93 CPD Server Proxy
94 XLink Controller
95 Knowledge Worker Portal
96 WFM Server
97 WFM Builder
98 WFM Reports
99 WFM Web
100 Knowledge Manager
101 IVR Driver
102 IVR Library
103 LCS Adapter
104 Desktop .NET Server
105 Gplus Adapter for Siebel 7 Configuration Synchronization Component
106 Gplus Adapter for Siebel 7 Campaign Synchronization Component
107 Genesys Generic Server
108 Genesys Generic Client
109 Call Director
110 SIP Communication Server
111 Interaction Server
112 Genesys Integration Server
113 WFM Daemon
114 GVP Policy Manager
115 GVP Cisco Queue Adapter
116 GVP Text To Speech Server
117 GVP ASR Log Manager
118 GVP Bandwidth Manager
119 GVP Events Collector
120 GVP Cache Server
121 GVP ASR Log Server
122 GVP ASR Package Loader
123 GVP IP Communication Server
124 GVP 7.x Resource Manager
125 GVP SIP Session Manager
126 GVP Media Gateway
127 GVP Soft Switch
128 GVP Core Service
129 GVP Voice Communication Server
130 GVP Unified Login Server
131 GVP Call Status Monitor
132 GVP Reporter
133 GVP H.323 Session Manager
134 GVP ASR Log Manager Agent
135 GVP Genesys Queue Adapter
136 GVP IServer
137 GVP SCP Gateway
138 GVP SRP Server
139 GVP MRCP TTS Server
140 GVP CCS Server
141 GVP MRCP ASR Server
142 GVP Network Monitor
143 GVP OBN Manager
144 GVP SelfService Provisioning Server
145 GVP Media Control Platform
146 GVP Fetching Module
147 GVP Media Control Platform Legacy Interpreter
148 GVP Call Control Platform
149 GVP Resource Manager
150 GVP Redundancy Manager
151 GVP Media Server
152 GVP PSTN Connector
153 GVP Reporting Server
154 GVP SSG
155 GVP CTI Connector
156 Resource Access Point
157 Interaction Workspace
158 Advisors
159 ESS Extensible Services
160 Customer View

DN Group Type (DTYPE=508)

0 Unknown Group Type
1 Single Ports
2 ACD Queues
3 Routing Points
4 Network Ports
5 Service Numbers

Object Flag (DTYPE=509)

0 Unknown
1 False
2 True

Script Type (DTYPE=513)

1 Unknown Script Type
2 Data Collection
3 Enhanced Queuing
4 Simple Queuing
5 Simple Routing
6 Enhanced Routing
7 Voice Data
8 Outbound Campaign
9 Outbound Format
10 Outbound List
11 Outbound Filter
12 Outbound Treatment
13 Outbound Alert
14 Schedule
15 Alarm Detection
16 Alarm Reaction
17 VSS System Schema
18 VSS Shared Schema
19 VSS Server Schema
20 VSS Object
21 E-mail Acknowledge Receipt
22 Capacity Rule
23 Interaction Queue
24 Interaction Queue View
25 Interaction Workbin
26 Interaction Submitter
27 Interaction Snapshot
28 Business Process
29 Supervisor Data
30 Interaction Workflow Trigger
31 GVP Report
32 Outbound Schedule
33 ESS Dial Plan

Action Code Type (DTYPE=514)

0 Unknown Action Code Type
1 Inbound Call
2 Outbound Call
3 Internal Call
4 Transfer
5 Conference
6 Login
7 Logout
8 Ready
9 Not Ready
10 Busy On
11 Busy Off
12 Forward On
13 Forward Off

Table Access Type (DTYPE=515)

0 Unknown Table Type
1 Calling List
2 Log Table
3 ANI
4 LATA
5 NPA
6 NPA-NXX
7 State Code
8 Info Digits
9 Country Code
10 Customer Defined Table
11 Do Not Call List
12 E-mail Contact List

Field Data Type (DTYPE=516)

0 Unknown Data Type
1 int
2 float
3 char
4 varchar
5 datetime

Field Type (DTYPE=517)

0 Unknown Field Type
1 Record ID
2 Contact Info
3 Record Type
4 Record Status
5 Dialing Result
6 Number of Attempts
7 Scheduled Time
8 Call Time
9 From
10 To
11 Time Zone
12 Campaign
13 Agent
14 Chain
15 Number In Chain
16 User-Defined Field
17 ANI
18 LATA
19 NPA
20 NPA-NXX
21 State Code
22 Info Digits
23 Country Code
24 Contact Info Type
25 Group
26 Application
27 Treatments History
28 Media Reference
29 E-mail Subject
30 E-mail Template ID
31 Switch ID

GCTI Call State (DTYPE=518)

0 Ok
1 Transferred
2 Conferenced
3 General Error
4 System Error
5 Remote Release
6 Busy
7 No Answer
8 SIT Detected
9 Answering Machine Detected
10 All Trunks Busy
11 SIT Invalid Number
12 SIT VC (Vacant Code)
13 SIT IC (Intercept)
14 SIT Unknown Call State
15 SIT NC (No Circuit)
16 SIT RO (Reorder)
17 Fax Detected
18 Queue Full
19 Cleared
20 Overflowed
21 Abandoned
22 Redirected
23 Forwarded
24 Consult
25 Pickedup
26 Dropped
27 Dropped on No Answer
28 Unknown Call Result
29 Covered
30 Converse-On
31 Bridged
32 Silence
33 Answer
34 NU Tone
35 No Dial Tone
36 No Progress
37 No RingBack Tone
38 No Established Detected
39 Pager Detected
40 Wrong Party
41 Dial Error
42 Call Drop Error
43 Switch Error
44 No Port Available
45 Transfer Error
46 Stale
47 Agent CallBack Error
48 Group CallBack Error
49 Deafend
50 Held
51 Do Not Call
52 Cancel Record
53 Wrong Number

Treatment Action Code (DTYPE=519)

0 Unknown Action
1 No Treatment
2 Update all records in chain
3 Redial
4 Retry in
5 Retry at specified date
6 Next in chain
7 Next in chain after
8 Next in chain at specified date
9 Assign to Group
10 Mark as Agent Error
11 Reschedule
12 Delegate for processing
13 Execute SQL statement

Treatment Call Action Code (DTYPE=520)

0 Unknown Action Code
1 Connect
2 Drop
3 Mute Transfer
4 Transfer
5 Route
6 Play a message
7 Send a fax
8 Send a page
9 Send an e-mail

Campaign Group Dialing Mode (DTYPE=521)

0 Unknown Dialing Mode
1 Predictive
2 Progressive
3 Preview
4 Progressive with seizing
5 Predictive with seizing
6 Power
7 Power with seizing
8 Push Preview
9 Progress GVP
10 Predict GVP
11 Power GVP

Campaign Group Operation Mode (DTYPE=522)

0 Unknown Operation Mode
1 Manual
2 Scheduled

Campaign Group Optimization Method (DTYPE=523)

0 Unknown Optimization Criteria
1 Agent Busy Factor
2 Overdial Rate
3 Average Waiting Time

IVR Type (DTYPE=524)

0 Unknown IVR Type
1 Conversant
2 WVR for AIX
3 Syntellect Vocal Point
4 Syntellect Premier
5 Syntellect Vista
6 Voicetek
7 Agility
8 Meridian Integrated
9 Symposium Open
10 Edify
11 Brite
12 ShowNTel
13 Intervoice Brite
14 Periphonics VPS/is
15 Amerex
16 WVR for Windows
17 Genesys Voice Platform
18 MPS
19 Aspect CSS
20 Microsoft Speech Server
21 Other IVR Type
22 Envox

Object Type (DTYPE=528)

0 Unknown Object
1 Switch
2 DN
3 Person
4 Place
5 Agent Group
6 Place Group
7 Tenant
8 Solution
9 Application
10 Host
11 Switching Office
12 Script
13 Skill
14 Action Code
15 Agent Login
16 Transaction
17 DN Group
18 Statistical Day
19 Statistical Table
20 Application Template
21 Access Group
22 Folder
23 Field
24 Format
25 Table Access
26 Calling List
27 Campaign
28 Treatment
29 Filter
30 Time Zone
31 Voice Prompt
32 IVR Port
33 IVR
34 Alarm Condition
35 Business Attribute
36 Business Attribute Value
37 Objective Table
38 Campaign Group
39 GVP Reseller
40 GVP Customer
41 GVP IVR Profile
42 Scheduled Task
43 Role
44 Agent Login Info
45 DN Info
46 Service Info
47 Skill Level
48 Switch Access Code
49 DN Access Number
1017 Switch Access Code
1019 DN Access Number
1020 Application Rank
1021 Skill Level
1022 Agent Login Info
1023 DN Info
1024 Service Info
1025 Application Service Permission
1027 Sub code
1028 Interval Count
1029 Calling List Info
1030 Campaign Group Info
1031 Log Event
1032 Solution Component
1033 Cfg ID
1034 Cfg ACE
1035 Cfg ACL
1036 Server Host ID
1037 Server Version
1038 Connection Info
1040 Solution Component Definition
1041 Objective Table Record
1042 Update Package Record
1043 Library Link
1044 Object Resource
1045 Port Info
1046 Role Member

Group Type (DTYPE=540)

0 Unknown Group Type
1 Agent Group
2 Place Group
3 DN Group
4 Access Group

GCTI Record Type (DTYPE=543)

0 No Record Type
1 Unknown Record Type
2 General
3 Campaign Rescheduled
4 Personal Rescheduled
5 Personal CallBack
6 Campaign CallBack
7 No Call

GCTI Record Status (DTYPE=544)

0 No Record Status
1 Ready
2 Retrieved
3 Updated
4 Stale
5 Cancelled
6 Agent Error
7 Chain Updated
8 Missed CallBack
9 Chain Ready
10 Delegated

GCTI Contact Type (DTYPE=545)

0 No Contact Type
1 Home Phone
2 Direct Business Phone
3 Business With Extension
4 Mobile
5 Vacation Phone
6 Pager
7 Modem
8 Voice Mail
9 Pin Pager
10 E-Mail address
11 Instant Messaging

DN Register Flag (DTYPE=555)

0 Unknown Flag
1 False
2 True
3 On Demand

Enumerator Type (DTYPE=556)

0 Unknown
1 Interaction Operational Attribute
2 Role
3 Contact Attribute
4 Custom
5 GVP Master List
6 GVP Custom List
7 GVP Master Default
8 GVP Custom Default
9 GVP Alias