Jump to: navigation, search

User:Peter Chaplin


When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.

Downloading Help files

Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:

  • If there is only one file in the folder, click that file.
  • If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files

If, when you open the Help file, the contents do not display in the right window, consider the following:

  • Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
  • What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
GRS RulesLifecycle.png

Genesys Rules System Playground

What is Genesys Rules System?

Genesys Rules System (GRS) provides the ability to develop, author, and evaluate business rules. A business rule is a piece of logic that is defined by a business analyst. These rules are evaluated in a Rules Engine based upon requests that are received from client applications. Click here for an infographic.

Some Genesys applications that can use the Rules Engine include VXML applications that are executed by the Genesys Voice Platform, SCXML applications that are executed by the Genesys Orchestration Server, and Genesys intelligent Workload Distribution (iWD) business processes that are executed by Genesys Interaction Server and Universal Routing Server.

GRS consists of three software components:

  • Genesys Rules Development Tool (GRDT)
  • Genesys Rules Authoring Tool (GRAT)
  • Genesys Rules Engine (GRE)

From release 8.1.2, Genesys Rules System also supports Genesys Web Engagement, through the use of template types that enable the creation of rules and packages that use event fact types.


READ release information: New in 8.5 Releases | Readme | Product Alerts

Current documentation set for Genesys Rules System 8.5

Overview A high-level introduction to Genesys Rules System concepts and architecture.

Deployment Guide Use this document to deploy Genesys Rules System and enable its features.

Authoring Tool 8.5 Help Use this downloadable Help file to review how to use the Rules Authoring Tool user interface.

Development Tool Help (8.1) Use this downloadable Help file to review how to use the GRDT user interface.

Example - VXML Application (8.1.x) A worked example for a VXML application requesting rule evaluation from GRE.

iWD and Genesys Rules System (8.1.x) How to configure Genesys Rules System 8.1 for use with IWD - online format, extracted from the iWD Deployment Guide.


{{{prodlong}}} 8.5 Release Information

Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.

[+] Show release information

READ: New in 8.1 Releases | Readme

Current documentation set for Genesys Rules System 8.1

Deployment Guide Use this document to deploy Genesys Rules System and enable its features.

Authoring Tool 8.1 Help Use this downloadable Help file to review how to use the Rules Authoring Tool user interface.

Development Tool 8.1 Help Use this downloadable Help file to review how to use the GRDT user interface.


{{{prodlong}}} 8.1 Release Information

Click below to see New in This Release and Readme information for 8.1 releases.

[+] Show release information
Retrieved from "https://docs.genesys.com/User:Peter_Chaplin (2019-06-15 22:28:52)"
This page was last modified on April 30, 2014, at 08:18.