GRS Best Practice/User Guide

This document describes how, once GRS is installed, to:

• Develop templates
• Author, test, deploy rules packages
• Work with the Composer Business Rules Block
• Work with supplied solution-specific templates
• Understand use cases and worked examples

Please read the GRS Overview document if you are unfamiliar with GRS.

To install Genesys Rules System, please refer to the Deployment Guide.

Introduction

• GRS/Composer Process Flow

Working with Rule Templates

• Working with Templates
• Rule Template Components
• Creating a Template in GRDT
• Publishing a Template
• Video Series - Building a Rule Template in GRDT
• Examples of Rule Template Development

Working with Rules

• Working with Rules
• Quickest Way to Create a New Rule
• Creating a Linear Rule
• Creating a Decision Table
• Deploying a Rules Package
• Video Series - Building a Rule Package and Rule in GRAT

Working with Composer's Business Rules Block

• Using Composer's Business Rules Block
• Video Series - Using Composer to Execute a Rule Block

Working with Business Calendars

• Working with Business Calendars

Genesys Rules System 101 Worked Example

• Genesys Rules System 101 - Video Topics

Solution-Specific Templates

• Solution-Specific Templates

Other Documents

• Deployment Guide
• GRS Overview