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Genesys Rules System 101—Video Topics
The following video topics show how to create a simple template from scratch in GRDT, publish it to GRAT, create a rule package and finally connect with the Composer Business Rules block to use the evaluation decision in a workflow. The use case is a simple call treatment flow which uses the customer's segment and call intention to make business decisions about how to route the contact.
You can follow the videos in sequence as they appear on these tabs.
Part 1 - Building a template in GRDT=
Building a template in GRDT
|-| Part 2 - Building a Rule Package and Rule in GRAT =
Building a Rule Package and Rule
|-| Part 3 - Using Composer to execute a rule block=
Using Composer to execute a rule block