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Conversation Rules Template Guide

These topics describe how to use the new Conversation Rules (CR) template that comes with Genesys Rules Authoring Tool (GRAT) 8.5.001.

The purpose of this CR template is to enable much closer integration between GRS and Context Services blocks without having to build a new template from scratch in Composer (create a Fact model, actions and conditions, and pass complex data structures between the Composer Business Rules block and the rules engine and re-evaluate the returned data, and so on).

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Working with the Business Rules Block

Conditions and Actions

Retrieved from "https://docs.genesys.com/Documentation:GRS:CR:Welcome:8.5.0 (2019-09-20 18:26:00)"
This page was last modified on November 17, 2014, at 09:56.


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