engagement Section
defaultEngagementChannel
Default Value:
Valid Values: The name of an engagement channel that is known to the Engagement Logic strategy. The valid default values are proactiveChat and proactiveCallback.
Changes Take Effect: Immediately
Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the default Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.
engagementExpirationTime
Default Value: 30
Valid Values: positive integer from 10 to 1800
Changes Take Effect:
Specifies the number of seconds during which the webengagement interaction is considered to be valid. This time is applicable for the webengagement interaction from the time the interaction is created until the moment the engagement invitation is sent to the visitor.
registrationFormExpirationTime
Default Value: 120
Valid Values: positive integer from 10 to 1800
Changes Take Effect: Immediately
Specifies the number of seconds during which an engagement attempt is treated as alive in the state of "waiting for the form to be completed by the visitor". During this period, new engagement invitations will be blocked if the server is running in strictEngagementMode.
strategiesControlWebengagementIxn
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
If true, the Web Engagement Server will not apply additional actions to a webengagement Open Media interaction, other than submitting it to Interaction Server and updating its UserData. In this case, the strategies are responsible for the interaction lifecycle. If false, the Web Engagement Server will be responsible for moving the interaction through the Interaction Queues and, eventually, for stopping the interaction. A value of false provides behavior compatible with 8.1.2 strategies.
strictEngagementMode
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
If true, instructs the system to allow only one engagement at a time for a particular visit. If false, multiple engagement attempts will be allowed. A value of true corresponds to the behavior of GWE 8.1.2.
userIdentifier
Default Value: EmailAddress
Valid Values: A valid UserData key
Changes Take Effect: Immediately
Specifies the name of the UserData key that is used by Contact Server as the key for the customer identification process.
visitExpirationTime
Default Value: 86400 (24 hours)
Valid Values: nonnegative integer
Changes Take Effect: Immediately
Specifies the number of seconds during which a visit is considered valid. The visit expiration time is checked during each request for categories. A value of 0 means that the visit never expires.