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Web Engagement Server

Options for this component are contained in the following configuration sections:

In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.

Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
cep domainSeparation false After start/restart
cep synchronizeDRLFilesInCluster true Immediately
chat connectionTimeout 5 After start/restart
chat identifyCreateContact 3 Immediately
chat queueKey 1:webme Immediately
chat refreshPoolSize 10 After start/restart
chat refreshTaskPeriod 2 After start/restart
chat requestTimeout 5 After start/restart
chat sessionRestorationTimeout 30 After start/restart
chat webengagementChatQueue Webengagement_Chat Immediately
engagement defaultEngagementChannel Immediately
engagement engagementExpirationTime 30 Immediately
engagement registrationFormExpirationTime 120 Immediately
engagement strictEngagementMode false Immediately
engagement userIdentifier EmailAddress Immediately
engagement visitExpirationTime 0 Immediately
log all stdout Immediately
log compressMethod Immediately
log debug stdout Immediately
log outputPattern %d{HH:mm:ss,SSS}{UTC} [%5p] %-30c{1} - %m %ex%n Immediately
log standard stdout Immediately
log trace stdout Immediately
log verbose standard Immediately
pacing algorithm SUPER_PROGRESSIVE After start/restart
pacing chatGroups Web Engagement Chat After start/restart
pacing optimizationGoal 3 After start/restart
pacing optimizationTarget ABANDONMENT_RATE After start/restart
pacing proactiveRatio 0 After start/restart
pacing refreshPeriod 5 After start/restart
pacing voiceGroups After start/restart
queues queueAccepted Webengagement_Accepted Immediately
queues queueEngaged Webengagement_Engaged Immediately
queues queueFailed Webengagement_Failed Immediately
queues queueMissed Webengagement_Missed Immediately
queues queueQualified Webengagement_Qualified Immediately
queues queueRejected Webengagement_Rejected Immediately
queues queueTimeout Webengagement_Timeout Immediately
security auth-scheme none After start/restart
security password After start/restart
security user-id After start/restart
userData eventType.ACTIONABLE Immediately
userData keysToPropagate Immediately
userData SignIn timezoneOffset Immediately
userData UserInfo timezoneOffset Immediately
userData VisitStarted timezoneOffset Immediately
webcallback phoneNumber PhoneNumber Immediately
webcallback webcallbackQueueSubmit New Immediately
This page was last edited on February 23, 2017, at 21:16.
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