queues Section

queueAccepted

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed after a visitor accepts an engagement invitation.
Default Value: Webengagement_Accepted
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately

queueEngaged

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed after a positive engagement decision is made in the Engagement Logic SCXML strategy.
Default Value: Webengagement_Engaged
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately

queueFailed

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed after an error in the strategy or in the Web Engagement Server.
Default Value: Webengagement_Failed
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately

queueMissed

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed as the result of a negative decision in the Engagement Logic strategy.
Default Value: Webengagement_Missed
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately

queueQualified

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed after a HotLead event is triggered by Complex Event Processing on the Web Engagement Server side. This queue is the entry point to the execution of the Engagement Logic strategy.
Default Value: Webengagement_Qualified
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately

queueRejected

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed after a visitor rejects an engagement invitation.
Default Value: Webengagement_Rejected
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately

queueTimeout

Description: Specifies the name of the Interaction Queue where the webengagement interaction is placed after a visitor's browser sends the Timeout disposition code for the engagement invitation or after the Engagement Logic strategy is finalized by a timeout while waiting for a disposition code.
Default Value: Webengagement_Timeout
Valid Values: The name of an existing Interaction Queue
Mandatory: Yes
Changes Take Effect: Immediately