This page was last edited on August 11, 2017, at 15:00.
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You can enable secure communications with the History REST API by completing the procedures below to implement authentication. If you do enable authentication, then all the clients of the API must use the authentication scheme and credentials. Two common clients of the API are the Genesys Web Engagement Plug-in for Interaction Workspace and the Engagement Strategy. See "Configuring Authentication in Interaction Workspace" and "Configuring Authentication in the Engagement Strategy" for details.
Complete the steps below to enable authentication for the History REST API.
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If you enable authentication for the History REST API and use the Genesys Web Engagement Plug-in for Interaction Workspace, then you must complete the steps below to enable authentication for the plug-in.
Prerequisites
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Section | Name | Value |
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gwe:security | user-id | Your user ID. |
gwe:security | password | Your user password. |
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Complete the steps below to add security credentials to the default SCXML strategy to support authentication for the REST API.
Prerequisites
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Next Steps