Installing the Reporting Dashboard Plug-in (optional)
Reporting Dashboard Proxy for Genesys Administrator Extension is a GAX plugin that proxies incoming HTTP requests sent from browser-based Kibana clients to the Kibana server, which is controlled by the Web Engagement Server. You must use this plugin when your Extended View reporting dashboards are used in a browser that was launched in a secure zone that is different from the zone containing the Web Engagement Server—for example, if the browser is outside of your VPN in situations where Web Engagement Server is available only through the VPN.
Authentication
Genesys recommends that you locate database-related components in secure zones, and that you forbid access from less secure zones—especially from the public Internet. This requires the appropriate access restrictions, which must follow a workflow like the one shown here:
As you can see from the diagram, all access to the Kibana server (which is controlled by Web Engagement server) is routed through the Reporting Dashboard Proxy. Direct access must be prohibited at the network configuration level.
Access requests through the Proxy can be approved or declined, depending on the results of the authentication process. Users can only authenticate successfully if they:
- Are logged in as a GAX user
- Have the REPORTING_DASHBOARD_PROXY_ACCESS privilege
To control access to the Kibana server, follow the procedure described at Tuning Role-Based Access in Genesys Administrator, using the Reporting_Dashboard_Proxy_For_GAX.apd template file instead of Web_Engagement_GAX_Plug-in.apd.
Load balancing
The Proxy handles load balancing, forwarding each request to the next available Kibana server. The server URLs are stored in a list, as shown in the table of configuration options. The following diagram shows the load balancing workflow.
