Installing the Plug-in for Genesys Administrator Extension

The Genesys Web Engagement Plug-in for Genesys Administrator Extension allows you to to use the Script Generator tool to create a JavaScript code snippet for your web pages to enable Web Engagement monitoring. The plug-in also allows you to create categories, which you need if you implement the Simple Engagement model.

Once installed, the plug-in adds a new Web Engagement section to the Configuration menu in GAX.

Prerequisites

• Your environment includes Genesys Administrator Extension. See Genesys environment prerequisites for compliant versions. For more information about installing the Genesys Administrator Extension, refer to the Genesys Administrator Extension Deployment Guide.
• Installation must be driven from the host where you intend to install the plug-in.

Start

1. In Genesys Administrator, navigate to Provisioning > Environment > Applications, select the Genesys Administrator Extension server, and stop it.
2. In your installation package, locate and double-click the setup.exe file.
3. Click Next. The Choose Destination Location screen appears.
4. Browse to the installation folder or use the default location and click Next. The Ready to Install screen appears.
5. Click Install. The Genesys Installation Wizard indicates it is performing the requested operation for the Genesys Proactive Engagement Plug-in for GAX. When through, the Installation Complete screen appears.
6. Click Finish to complete your installation. As a result of the installation, a new file called gax-plugin-webme.jar is copied to the <GAX installation>\webapp\WEB-INF\lib\ folder.
7. In Genesys Administrator, navigate to Provisioning > Environment > Applications, select the Genesys Administrator Extension server, and start it.
8. Open Genesys Administration Extension in a web browser with the following URL: http://<GAX_host_name>:<GAX_port>/gax/.

   <GAX_host_name> — The name or IP address of the host for Genesys Administration Extension.

   <GAX_port> — The default port for Genesys Administration Extension.

   GAX now includes the Proactive Engagement menu with the following Web Engagement items: Categories and Script Generator.
   
   

   

   The Proactive Engagement menu in Genesys Administrator Extension.

End

Prerequisites

• Your environment includes Genesys Administrator Extension. See Genesys environment prerequisites for compliant versions. For more information about installing the Genesys Administrator Extension, refer to the Genesys Administrator Extension Deployment Guide.
• Installation must be driven from the host where you intend to install the plug-in.

Start

1. In Genesys Administrator, navigate to Provisioning > Environment > Applications, select the Genesys Administrator Extension server, and stop it.
2. In your installation package, locate and double-click the install.sh file.
3. Enter the path where you want the plug-in to be installed.
4. Click Install. The Genesys Installation Wizard indicates it is performing the requested operation for the Genesys Proactive Engagement Plug-in for GAX. When through, the Installation Complete screen appears.
5. Click Finish to complete your installation. As a result of the installation, the gax-webme-plugin-[version].jar and wmcategory-[version].jar files are copied to the [Genesys Administrator Extension Tomcat server]/webapps/gax/WEB-INF/lib/ folder.
6. In Genesys Administrator, navigate to Provisioning > Environment > Applications, select the Genesys Administrator Extension server, and start it.
7. Open Genesys Administration Extension in a web browser with the following URL: http://<GAX_host_name>:<GAX_port>/gax/.

   <GAX_host_name> — The name or IP address of the host for Genesys Administration Extension.

   <GAX_port> — The default port for Genesys Administration Extension.

   GAX now includes the Proactive Engagement menu with the following Web Engagement items: Categories and Script Generator.
   
   

   

   The Proactive Engagement menu in Genesys Administrator Extension.

End

Next Steps

• Now that you have installed Genesys Web Engagement and its plug-ins, you can refer to Configuring Features to enable GWE features such as the Pacing Algorithm, Authentication, SSL, Chat and Voice Channels, and UTF-8.