Genesys Web Engagement User's Guide

Welcome to the Genesys Web Engagement 8.1.2 User's Guide. This document provides procedures and instructions for common tasks you need to perform when setting up and configuring Genesys Web Engagement. Most of this information can be found in other GWE guides — it's compiled here as a quick reference for your convenience. See the summary of chapters below.

Tools

Find information about how to use the Web Engagement Instrumentation Tool.

• Using InTools

Business Information

Learn how to manage business information.

• Managing Categories
• Managing Business Events

Rules

Find information to help you manage rules templates and rules packages.

• Managing CEP Rules Templates
• Managing Rules

Reporting

Find information to help you import and use GWE reporting templates.

• Reporting
• Standard Reporting Templates