Genesys Web Engagement User's Guide
Welcome to the Genesys Web Engagement 8.1.2 User's Guide. This document provides procedures and instructions for common tasks you need to perform when setting up and configuring Genesys Web Engagement. Most of this information can be found in other GWE guides — it's compiled here as a quick reference for your convenience. See the summary of chapters below.
Find information about how to use the Web Engagement Instrumentation Tool.
Learn how to manage business information.
Find information to help you manage rules templates and rules packages.