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Java Development Kit
Also known as a JDK. A program-development environment for writing Java applets and applications. It consists of a runtime environment in the operating system layer, as well as the tools and programming that developers need to compile, debug, and run applets and applications that are written in the Java language.
Hypertext Transfer Protocol
Also known as HTTP. The protocol that is used most commonly in the World Wide Web to transfer information from web servers to web browsers.
Transport Layer Security
Also known as TLS. An industry-standard protocol for secure communications on the Internet. It is the successor of Secure Sockets Layer (SSL) 3.0.
Genesys supports the use of the TLS protocol to secure data exchange between Genesys components.
Hypertext Transfer Protocol Over Secure Socket Layer
Also known as HTTPS. A secure version of the Hypertext Transfer Protocol, it is the combination of a normal HTTP interaction over an encrypted Secure Sockets Layer (SSL) or Transport Layer Security (TLS) connection.
- All connections can be secured, including connections from the browser to the Frontend and Backend servers.
- Applications defined in Configuration Server can have both HTTP and HTTPS connections.
Transport Layer Security (TLS) is supported above Java containers, Jetty and Apache Tomcat. The user data submitted from the browser tier is always sent through secure connections. To support secure (TLS) connections to Configuration Server on Windows OS, if you use the JDK 6 64 bit, it is mandatory to do one of the following:
- Update Java Development Kit 6 64 bit with Java SE Development Kit 6, Update 38 (JDK 6u38) or older.
- Setup JDK 7.
Genesys Web Engagement includes additional security configurations that can be used with your GWE installation:
- Secure Sockets Layer (SSL) — Load SSL certificates and configure Jetty.
- Transport Layer Security (TLS) — Configure TLS for Genesys and Web Engagement servers.
- Authentication — Enable authentication for the Backend Server, Interaction Workspace, and the Engagement Strategy.
After you configure security for Genesys Web Engagement, you can configure features to enable additional functionality.