UTF8

You can configure your Frontend and Backend servers to support UTF-8 in Configuration Server, which in turn supports multi-language categories. Although the Backend Server does not read categories from Configuration Server, Genesys recommends that you specify the same settings for both the Backend and Frontend servers - either both servers use UTF-8 support or both servers do not use it.

Configuring a UTF-8 Connection to Configuration Server

Complete the following steps for both your Frontend and Backend server.

Prerequisites

• Your version of Configuration Server supports UTF-8. For details, see the compliant versions for mandatory components.

Start

1. Navigate to the installation directory for your Frontend or Backend Server and open the setenv.bat file for Windows — or the setenv.sh file for Linux — with a text editor. For example: C:\WebME\servers\frontend\setenv.bat.
2. Find the following string: :: set JAVA_OPTS=%JAVA_OPTS% -Dgenesys.cfgServerUseUtf8=true.
3. Remove the two colons (::) at the start. This converts the string from a comment to a command to use UTF-8. Your string should now look like this: set JAVA_OPTS=%JAVA_OPTS% -Dgenesys.cfgServerUseUtf8=true
4. Save your changes.

End Next Steps

• Return to the Genesys Web Engagement Features page.