Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Configuration Options

Web Engagement Backend Server

The Backend Server has the following configuration option sections:

Section Options
log

Configure the logs generated by the Backend Server.

all
standard
trace
verbose
segment
expire
affectedLoggers
time_format
time_convert

service:wes

Settings for the Backend Server Engagement component.

wes.connector.chatServer.requestPoolSize
wes.connector.chatServer.queueKey
wes.connector.chatServer.queueWebengagement
wes.connector.chatServer.identifyCreateContact
wes.connector.chatServer.refreshPeriod
wes.connector.chatServer.requestTimeout
wes.connector.chatServer.chatSessionRestoreTimeout
wes.connector.interaction.copyUserData
wes.connector.interactionServer.wcb.queueSubmit

service:wmsg

Settings for the Genesys Web Engagement Service Gateway.

wmsg.connector.engagementExpirationTime
wmsg.connector.registrationFormExpirationTime
wmsg.connector.interactionServer.autoStopWebengagementIntr
wmsg.connector.interactionServer.queueAccepted
wmsg.connector.interactionServer.queueEngaged
wmsg.connector.interactionServer.queueFailed
wmsg.connector.interactionServer.queueQualified
wmsg.connector.interactionServer.queueRejected
wmsg.connector.interactionServer.queueTimeout
wmsg.connector.defaultEngagementChannel
wmsg.connector.userIdentifier
wmsg.connector.phoneNumber

service:wmdb

Settings for the Cassandra database that is embedded in the Backend Server.

wmdb.retention.entity.all
wmdb.retention.entity.<object>
wmdb.retention.time-unit

service:pacing

Parameters for the pacing algorithm

pacing.connector.algorithm
pacing.connector.optimizationGoal
pacing.connector.optimizationTarget
pacing.connector.proactiveRatio
pacing.connector.chatGroup
pacing.connector.voiceGroup
pacing.connector.refreshPeriod

settings

General settings for the Backend Server.

event-mode
loadbalancer

security

Settings to enable security for accessing the Backend Server.

auth-scheme
user-id
password
trusted-ca-type
trusted-ca
trusted-ca-pwd

Web Engagement Frontend Server

The Frontend Server has the following configuration option sections:

Section Options
log

Configure the logs generated by the Frontend Server.

all
standard
trace
verbose
segment
expire
affectedLoggers
time_format
time_convert

settings

General settings for the Frontend Server.

loadbalancer

service:cep

Settings for Complex Event Processing (CEP).

cep.domainSeparation

This page was last edited on January 5, 2015, at 16:20.

Feedback

Comment on this article:

blog comments powered by Disqus