Configuration Options

Web Engagement Backend Server

The Backend Server has the following configuration option sections:

Section	Options
log Configure the logs generated by the Backend Server.	all standard trace verbose segment expire affectedLoggers time_format time_convert
service:wes Settings for the Backend Server Engagement component.	wes.connector.chatServer.requestPoolSize wes.connector.chatServer.queueKey wes.connector.chatServer.queueWebengagement wes.connector.chatServer.identifyCreateContact wes.connector.chatServer.refreshPeriod wes.connector.chatServer.requestTimeout wes.connector.chatServer.chatSessionRestoreTimeout wes.connector.interaction.copyUserData wes.connector.interactionServer.wcb.queueSubmit
service:wmsg Settings for the Genesys Web Engagement Service Gateway.	wmsg.connector.engagementExpirationTime wmsg.connector.registrationFormExpirationTime wmsg.connector.interactionServer.autoStopWebengagementIntr wmsg.connector.interactionServer.queueAccepted wmsg.connector.interactionServer.queueEngaged wmsg.connector.interactionServer.queueFailed wmsg.connector.interactionServer.queueQualified wmsg.connector.interactionServer.queueRejected wmsg.connector.interactionServer.queueTimeout wmsg.connector.defaultEngagementChannel wmsg.connector.userIdentifier wmsg.connector.phoneNumber
service:wmdb Settings for the Cassandra database that is embedded in the Backend Server.	wmdb.retention.entity.all wmdb.retention.entity.<object> wmdb.retention.time-unit
service:pacing Parameters for the pacing algorithm	pacing.connector.algorithm pacing.connector.optimizationGoal pacing.connector.optimizationTarget pacing.connector.proactiveRatio pacing.connector.chatGroup pacing.connector.voiceGroup pacing.connector.refreshPeriod
settings General settings for the Backend Server.	event-mode loadbalancer
security Settings to enable security for accessing the Backend Server.	auth-scheme user-id password trusted-ca-type trusted-ca trusted-ca-pwd

Web Engagement Frontend Server

The Frontend Server has the following configuration option sections:

Section	Options
log Configure the logs generated by the Frontend Server.	all standard trace verbose segment expire affectedLoggers time_format time_convert
settings General settings for the Frontend Server.	loadbalancer
service:cep Settings for Complex Event Processing (CEP).	cep.domainSeparation