User Interaction Layer

Functionality

The User Interaction Layer provides centralized web-based functionality and interfaces for the following:

• Deployment of Genesys components to any computer on the network using the Genesys Deployment Agent (a Management Layer component).
• Configuration, monitoring, and control of applications and solutions.

Currently, Genesys Administrator and its extension is the only component in the User Interaction layer.

Architecture

In the User Interaction Layer:

• The browser-based Genesys Administrator includes a comprehensive user interface to configure, monitor, and control the management environment.
• Genesys Administrator:
  • Communicates with the Configuration Server (a Configuration Layer component) to exchange configuration information.
  • Communicates with the Solution Control Server (a Management Layer component) to exchange status, operations, and control information.
  • Reads logs from the Centralized Log Database (a Management Layer component).
• Depending on the solutions deployed in the system, Genesys Administrator may also communicate with other back end servers to retrieve solution-specific information.