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Deployment Overview

The various Framework components are distributed on the following product CDs

  • Management Framework
  • Genesys Administrator
  • Media
  • HA Proxy
  • Real-Time Metrics Engine

The Framework deployment process involves the configuration and installation of one or more components of the same type within each architecture layer, as outlined here.


Deploy Framework components in the following order:

  1. Bootstrap components:
    1. Configuration Database
    2. Configuration Server (master/primary instance)
    3. Genesys Administrator/Extension
    4. License Reporting Manager (LRM) (see Licensing)
    5. Local Control Agent (LCA) on the hosts on which Configuration Server and LRM are installed
    6. Solution Control Server (SCS) (master/primary instance)
  2. Configuration components:
    1. (Optional) High Availability (HA) Configuration Server pair (primary/backup instances
    2. (Optional) Configuration Server Proxies
  3. Management components
    1. LCAs on all of the other hosts on which will be running Genesys server applications and/or monitored third-party server applications
    2. Message Server
    3. Centralized Log Database
    4. (Optional) HA SCS pair (primary/backup instances)
    5. (Optional) Distributed SCS
    6. (Optional) Genesys SNMP Master Agent (Simple Network Management Protocol)
  4. Media Layer components
    1. T-Server
    2. HA Proxy for a specific type of T-Server (if required)
    3. Important
      Configuration and installation instructions for T-Servers apply to Network T-Servers as well. You can find detailed deployment information about T-Server and HA Proxy in the latest version of the T-Server Deployment Guide for your specific T-Server.
  5. Services Layer component: Stat Server
  6. Important
    Although Interaction Server, SMCP (Simple Media Control Protocol) T-Server, and Stat Server components are all parts of the Framework architecture, configuring them directly depends on their usage in a Genesys solution. Therefore, you must install them during deployment of a specific solution.

Creation of Configuration Objects

In addition to installed Framework components, the following resources must be registered as Configuration Database objects (or configuration objects) at the time of Framework deployment:

  • Hosts
  • Switching Offices
  • Switches
  • Agent Logins
  • DNs
  • Access Groups
  • Skills
  • Persons
  • Agent Groups
  • Places
  • Place Groups

To deploy components of the Configuration Layer, you must first configure the objects and then install them, as described later in these pages.

Never add, delete, or modify any data in the Configuration Database, except through applications developed by Genesys, or through applications instrumented with the Genesys Configuration Server application programming interface (API). If you have compelling reasons for accessing the database directly, consult Genesys Customer Care before you do so.

Using DB Server

Starting in release 8.5, databases are accessed directly by the servers that need to store and/or retrieve data in them, removing the need to install DB Server. However, you can still use DB Server as in previous releases, if you have legacy components that require DB Server or you are unable to configure Genesys components to access databases from their local hosts.

Genesys strongly recommends that you use newer components that support direct database access. Note that, if you use DB Server, you will not be able to enjoy any benefits and new features for databases and database access that are introduced in this release.

For Configuration Server to access the Configuration Database, set the dbthread configuration option to false in the confserv section of the primary Configuration Server, and in the appropriately-named section of the backup server, if configured. For Message Server to access the Log Database, set the dbthread configuration option to false in the messages section of the primary Message Server and the backup Message Server, if configured. Refer to the ''Framework Configuration Options Reference Manual'' for more information about these options. For other products supporting this approach database access, refer to the product-specific documentation for the option name and instructions.

Then refer to the Framework 8.1 documentation for information about deploying and using DB Server to access the various databases in your environment.

Refer to the Framework Database Connectivity Reference Guide for detailed information about setting up and accessing a database.

This page was last edited on May 20, 2014, at 19:22.
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