Disaster Recovery / Business Continuity
This section describes a recommended architecture to ensure successful disaster recovery, or business continuity, following a scenario in which the main site was rendered inoperable because of some natural or other disaster. For more information, including configuration details, see Disaster Recovery Configuration.
The Genesys system configuration is stored in a single database and can be accessed by only one primary master Configuration Server connection at a time. The Configuration Database is constantly modified by Configuration Server clients, is archived periodically to prevent the loss of data. Database maintenance and periodic backup can cause significant downtime. It cannot prevent partial or whole loss of configuration data if a major disaster occurs, such as one in which the Configuration Database and all updates and modifications made since the last backup is completely lost.
To improve the robustness of the Management Framework solution and to reduce downtime for system maintenance, this architecture replicates a live database to a secondary live standby database. If a major disaster occurs, that secondary database can be accessed by a secondary master Configuration Server that is brought online from a dormant state, and changing IP address name resolution for Configuration Server Proxies to the host running that secondary master Configuration Server. Operations at sites can be continued uninterrupted in limited mode without a configuration change until the secondary master Configuration Server is brought online and restored to normal mode after the Proxy servers reconnect to the secondary master Configuration server.
This architecture consists of the following components:
- Main live DBMS database server at Site 1.
- Secondary live DBMS at Site 2.
- DBMS solution to replicate the live Configuration Database to a secondary live standby database and log message databases cross sites replication.
- Main live redundant pair master Configuration Server primary/backup pair at Site 1.
- Secondary dormant (not running in normal operation mode) master Configuration Server primary/backup pair at Site 2.
- Main live Solution Control Server in distributed mode to control the main master Configuration Server pair at Site 1.
- Secondary dormant Solution Control Server in distributed mode to control the secondary Master Configuration Server pair at Site 2.
- Main Message Server at Site 1 to support communication between Solution Control Servers controlling site components, such as Configuration Server Proxy pairs, T-Servers, Log Message Servers.
- Secondary dormant (not running in normal operation mode) Message Server at Site 2 to support communication between Solution Control Servers controlling site components, such as Configuration Server Proxy pairs, T-Servers, and Log Message Servers.
- Live Configuration Server Proxy pair at Site 1.
- Live Configuration Server Proxy pair at Site 2.
- Live Solution Control Server at Site 1.
- Live Solution Control Server at Site 2.
- Live Message Server for network logging at Site 1, connected to the Log Database at Site 1.
- Live Message Server for network logging at Site 2, connected to the Log Database at Site 1.
- Scripts to start and stop the master Configuration Server primary/backup pair and master Solution Control Servers.
- DBMS scripts to enable and disable database access.
- DBMS solution scripts to start and stop replication processes.
- A script residing at the DNS server host to change IP address name resolution for the master Configuration Server host.
- A switchover script to push name resolution changes for Configuration Server Proxy hosts at Sites 1 and 2 after the IP address name resolution changes at the DNS server host.
The following diagram illustrates the disaster recovery architecture for a multi-site configuration under normal conditions.
Solution Control Server
The Solution Control Servers used in this deployment are configured in distributed SCS mode. Some or all can also be configured in HA pairs at each site.
At each site, a Solution Control Server is deployed on the management host (Hosts 3 and 5 in the diagram above) and is dedicated to managing applications on the management hosts, specifically the Configuration Server and the dedicated Message Server for the distributed Solution Control Servers, described next.
For distributed Solution Control Servers to communicate with each other, a Message Server dedicated for distributed Solution Control Server use (that is, configured with [MessageServer]signature=scs_distributed) is also installed on each of the management hosts.
Each site also has a separate Solution Control Server deployed on the application host configured to manage Genesys applications running on each site (that is, the site SCS in the diagram above).
Depending on the number of applications, it is possible to deploy additional distributed Solution Control Servers for load balancing.
For additional fault tolerance, Solution Control Servers can be deployed in high-availability (HA) pairs.
Each site has its own instance of a Log Message Server to be used for network logging by applications running on the same site. The Message Servers are installed on the application host and managed by the site Solution Control Server. A Log Database is used at each site.
In addition, a Message Server is also dedicated to communications between the distributed Solution Control Servers. This requires two instances (or two HA pairs) of Message Servers to be deployed, one of which is dormant.
DNS Server Configuration and Switchover Scripts
The DNS Server configures a record type A to resolve the IP address of a host running the live master Configuration Server primary/backup pair. It resolves the IP address to the main host in normal mode, and to the secondary host in failover mode. It consists of two scripts setting the IP address resolution, one for the main host and the second for the secondary host.
DBMS Solution Replication Processes Configuration
The DBMS Solution must have replication processes designed to cross-replicate the Configuration and Log Databases, such as:
- From the database on the main system to that on the secondary system.
- From the database on the secondary system to that on the main system.
The following diagram illustrates the DBMS configuration in normal operating mode. In this mode, the Configuration Database replication process from the secondary system to the main system is in STOPPED state (marked *). It is started only when the secondary Configuration Database is switched from live standby to live mode and used for the initial data replication from the secondary to main database after the main system is restored.