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Services Layer


The Services Layer provides:

  • Conversion of events related to management of single interactions into statistical data, which is then used for interaction processing and contact center reporting.


Services Layer Architecture

Stat Server tracks real-time states of interaction management resources and collects statistics about contact center performance. Genesys solutions use the statistical data to more intelligently manage real-time interactions. Through Genesys Reporting, you can use the data to generate real-time and historical contact center reports.

This page was last edited on April 22, 2014, at 15:04.
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