Use one of the following methods to contact Customer Care seven (7) days a week, 24 hours a day:
- My Support (Web)
For more information, please review When to Contact Customer Care.
Open and manage your cases by logging into the Customer Care portal, My Support.
For instructions on using My Support, refer to the sections My Support and Case Management from the navigation bar on the left.
Customer Care Telephone Numbers
When you call, you will be asked to provide your personal PIN so that we can address your needs more quickly. To locate your PIN, login to My Support and from the Home page, click the Contact Information link under My Profile at the top left.
Visit the Contact Us page for regional Customer Care phone numbers.
Emailing Customer Care
You can update an Open Case by Email if you reply to an Email originated from the Case by a Genesys Customer Care representative or to an automated Case notification. An Email originated from a Case includes a special Reference ID, which ties any reply back to the Case.
Please do not use this email address to report new issues or open Cases. Use My Support (website) or call Customer Care to open new Cases.