About PDF Version

For your convenience, Customer Care offers a PDF version of this Support Processes for On-Premises Licenses document. You can access the PDF Version from the menu on the left side of this Support Processes document. Click on "PDF Version" to download. This PDF Version is provided for your convenience only, so please be aware of the following:

• We encourage you to use the online version of the Support Processes for On-Premises Licenses because the online version will always reflect the most updated content.
• Previously saved PDF Versions of this Support Processes for On-Premises Licenses may not include the most current information.
• Please read our featured news and announcements where important updates, such as changes to our Support Processes, will be posted on My Support.
• Please note that the PDF Version may not be a 100% percent reproduction of the on-line tool as some formatting will not convert "cleanly." For example, tables could display differently in the PDF Version than they do online.
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