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Open an Admin Case for the following reasons:
- Obtaining support access to a particular service contract or Sold To/End User account combination
- My Support changes such as adding or removing a contact or updating an email address
- Requesting My Support access level changes
- Changes with your Genesys account
- Problems with your licenses
- My Support functionality issues
- Product does not show in drop-down list
- File upload/download issues when using "File Transfer" function
- Requesting Log File Retrieval Service
To submit an Admin Case:
- Select Open Admin Case located after selecting Manage Profile from the header.
- Populate each Mandatory Field with the required information.
- Click Submit.
To check the status and manage your Admin Cases:
- Select Manage Admin Case from the left-side menu