Admin Cases

Open an Admin Case for the following reasons:

• Obtaining support access to a particular service contract or Sold To/End User account combination
• My Support changes such as adding or removing a contact or updating an email address
• Requesting My Support access level changes
• Changes with your Genesys account
• Problems with your licenses
• My Support functionality issues
• Product does not show in drop-down list
• File upload/download issues when using "File Transfer" function
• Requesting Log File Retrieval Service

To submit an Admin Case:

1. Select Open Admin Case located after selecting Manage Profile from the header.
2. Populate each Mandatory Field with the required information.
3. Click Submit.

To check the status and manage your Admin Cases:

1. Select Manage Admin Case from the left-side menu