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Troubleshooting

On-Premises Users

If you experience any issues such as Incorrect PIN or Authentication Failed, you can:

  • Open a Support Case in My Support (select Product Category = Genesys Care Tools and Product = Mobile Application).
  • Email care.mobile@genesys.com

Cloud Users

If you experience any issues such as Incorrect PIN or Authentication Failed, please email care.mobile@genesys.com

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This page was last modified on 21 February 2017, at 15:30.