Settings

Once you have downloaded the Genesys Care Mobile App, you can adjust the app settings by launching the settings from Application Menu > Settings.

The settings screen provides the below information and options.

• General
  • Name – Displays the User’s name. Non-Editable.
  • Email Address – Displays User’s email address. Non-Editable.
  • Timezone - Displays User's Timezone. Non-Editable. This timezone value is obtained from Salesforce. All the date time values within the application such in Case Details, Alarm and Notification Inbox Screen will be displayed based on this timezone value. User needs to contact our Customer Care in order to update this time zone value.
• Authentication
  • Enable Biometric Authentication - Option to enable/disable biometric authentication for the application. On switching the toggle button to ON state, the registration flow like the one described in Biometric Authentication section takes place. On successful verification, biometric authentication will be enabled for the application.
• Home
  • Quick View - Option to enable Quick View of cases based on the case status in the Home Screen
• Cases
  • Set My Cases - Option to make My Cases as default landing screen in All Cases tab
• Notifications
  • Case notification – Option to enable/disable notification for any case updates happening to the user created cases of external users and user owned cases of internal users.
  • Alarm notification – Option to enable/disable notification for any new alarms arising in user’s environment based on user’s preference. On enabling the alarm notification toggle, pop up with options like the alarm filter will be shown.
    • Alarm Severity - All, Critical, Major and Minor
    • Disable Origin - List of Origins
• About
  • App Version – Application current version detail