Chat (On-Premises Only)
What is Chat?
Chat is a feature that gives Designated Contacts an additional option of engagement with the assigned Case Owner regarding the status of their on-premises Support Cases. A Chat session is requested by clicking the Chat icon within any non-closed Case. The Using Chat section explains how to use Chat via the Genesys Care Mobile App only. As a reminder, Chat is for Case facilitation (quick questions or status updates) and not for live troubleshooting.
Please read the Processes for On-Premises Licenses for additional tips on Chat via Computer.
The Start Chat button will show you if the case owner is available for chat.
In the example below, the Case Owner is "Zenon."
After the Chat Session
After you end the Chat, a transcript of the Chat session will be emailed to you.